ITIL is a 5 volume set of practices that aligns IT services with business needs, and underpins the International Service Management Standard for IT service management. Each volume details a separate part of the ITSM lifecycle (ITSM meaning Information technology service management). ITIL isn’t applicable only specific to certain technologies or organizations, but instead provides guidelines that are fully adjustable to the users’ needs. ITIL certification can only be given to individuals, not organizations.

ITIL was originally published in the 1980s.

 

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    I am looking for a technical document writer who can write technical documents around policies & procedures. Eg ITIL framework - writing documents to lay down process for below, Incident Management Service Request Management Change Management Problem Management Asset Management Capacity Management Security Management etc The person shall have prior experience of writing such documents, as ref...

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    I am looking a Managed Services Consultant to implement end to end POC for Managed Services Practices around Managed Engine Products: Manage Engine OP Manager (Servers, Storage, Host, Network, Capacity ect) Manage Engine Service Desk (ITSM - Incident, Problem, Change, Asset, Service Request) The person should have extensive experience in the past for similar projects where he/she would have imple...

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