Academic Writing - IT Strategy - 2 Mini Cases -- 2

Hi ,

I need report talking about this attached two cases in 4 to 6 APA pages by answering the following questions for each case:

Case #1: Building Shared Services at RR Communications

1. List the advantages of a single customer service center for RR Communications.

2. Devise an implementation strategy that would guarantee the support of the divisional presidents for the shared customer service center.

3. Is it possible to achieve an enterprise vision with a decentralized IT function?

4. What business and IT problems can be caused by lack of common information and an enterprise IM strategy?

5. What governance mechanisms need to be put in place to ensure common customer data and a shared customer service center? What metrics might be useful?

Case #2: Enterprise Architecture at Nationstate Insurance

1. Seamus O’Malley is rightfully worried about governance (i.e., making sure that the enterprise architectural standards are adopted by all BUs). Both he and Jane are wary of forced compliance because such measures lead to “architecture police.” What governance procedures could they put in place that would win “hearts and minds”; that is, BU architects would comply with the enterprise architecture standards because they believe in them—not because they are forced to comply with them?


Habilidades: Redacción de investigaciones

Ver más: writing to win, writing strategy, writing standards, writing procedures, writing center, what is shared writing, what is a lead in writing, the writing center, the advantages of academic writing, support in academic writing, standards of academic writing, shared writing, shared data services, report writing procedures, put in writing, procedures in writing a report, police report writing, n vision it, common services architecture, center for shared services, bu writing center, business report writing service, advantages of academic writing, advantages academic writing, academic writing center

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