Trixbox with Asterisk 1.6. Small external MySQL database with 3 fields (ID reparation, Customer ID, Status)
Request: from main IVR the customer if press 1 can hear the status of reparation inserting : first reparation number (6 digits) and second customer number (7 digits). Query to MySQL to get the Status of reparation (text). Say status (text). Play goodbye MP3. Hangup
hello madam/sir,
Carefully studied the case. It's a Mysql PHP work with some testing for ensuring the quality. We are here to that for you.
Ready when you are.
We have a multiple IVR select call center setup, based on Elastix, for our customer, a travel agency company. The main difference was regard of this job ,that they used prerecorded messages.