CUSTOMER CARE INBOUND:

WE AT U_SYS ARE HANDLING PROCESSES BOTH INBOUND AND OUTBOUND FOR INTERNATIONAL AND DOMESTIC. WE HAVE A TEAM OF 75 EMPLOYEE. WE HAVE HR,QUALITY,TL,ATLS,FLOOR MANAGER,OPERATIONAL MANAGER,PROCESS MANAGER,IT WHICH IS TOTALLY DEDICATED AS PER THE PROCESS REQUIRNMENT. WE HAVE PREDECTIVE DAILER WHICH SUPPORT BOTH INBOUND AND OUTBOUND. AT PRESENT WE ARE PROVIDING CUSTOMER SUPPORT FOR A RENOWNED RECRUTING COMPANY.

OVERVIEW M. F. INFOSOLUTIONS ? Founded in 2009 and rapidly growing ? Total Employees - over 20 ? Operates in various Service Areas and market Segments ? M.F. INFOSOLUTIONS involved in IT Enabled Services & BPO ? Healthy financials and experienced management ? The company has taken large strides in developing wide range of IT applications that are in tune with the client's specifications OUR VISION, MISSION & VALUES Vision To become a globally renowned and respected Outsourcing & Business Service Provider, providing complete management solutions for corporate so as to benefit them. We have near about all type of business solution. Mission Our mission is to provide all type of best satisfaction and services to all our associates and clients, to exceed client expectation by serving him the best with ethics and values. We believe in "Under committing and over performing". OUR VALUES ? Customer Focus: We believe in "walking the extra mile" in delivering quality to meet the customers' expectations. ? Innovation and Ability: We continuously seek ways to improve our services and processes, anticipate changes and respond proactively to them. ? Individual Dignity and Teamwork: We value human dignity and believe everyone can make a significant contribution. We encourage team work for better performance. ? Ethics and Integrity: We are fair in our dealings, follow the highest level of moral, financial and professional conduct. ? Passion and Performance: We strongly believe that 100% performance could only be derived, if an individual has passion for work. So our work is our passion and that's why we perform 100%. ? Respect: We respect self, our co-workers, clients and customers. OUR SERVICES You can select from a variety of services we provide EXPERTISE SERVICES ? Data Digitization / Management ? Self Centre Auditing ? Customer Chat Support ? Knowledge Process Outsourcing ? Business Process Outsourcing ? On Call Support ? On line demo via Team Viewer ? Center visit support PROJECTS IN PROGRESS ? Sikkim Maniple University Online Exams-2012 ? IBPS Online Exams-2012 ? DATA Entry Work For Bhartiya Micro Credits. ? Technical Support & Web Development For BMC & BDT. ? Associate With TATA CONSULTANCY SERVICES ? NETWORKING Services running smoothly from Feb, 2011 TRAINING OVERVIEW Induction Call Center functions, communication skills, Art of selling, goal setting, telephone etiquette and hands on training on Script and screens On the Job Orientation to live calls, Buddy calling, response improvement, objection handling, call flow and closing skills Accent neutralization, language skills and voice modulation Product training Campaign Specific Refresher Sessions Skill and behavior specific, Conducted every 3 months Cultural Orientation Site visits and training at customer location INFRASTRUCTURE AND STAFF Office Space: Ground Floor: 3000 sq. feet With Centralized Air-condition Systems: 120 computers + 10 Laptops Configuration: Operating system: XP SP Ram: 2 GB, HD: 500GB/ 320GB, TFT Monitors Staff: On Role: 20 Staff (Currently working) Expend: Up to 150 Staff max in this premises