Hi there,
I was excited to see your post, and I hope to be invited for an interview.
My background includes serving as a customer service associate within both call-center and retail environments. Most recently, I'm currently working for a music streaming app handling customer's inquiry through email and chat.
Previously, I worked within two high-volume customer-support call centers for a major telecommunications carrier. In this position, I demonstrated the ability to resolve a variety of issues and complaints (such as billing disputes, service interruptions or cutoffs, repair technician delays/no-shows and equipment malfunctions). I consistently met my call-volume goals, handling an average of 56 to 60 calls per day.
I've also handled back-office work for Virgin Australia. In this position I demonstrated the ability to create an excel sheet of manifest assigned to me for a days work. I make sure that the manifest and ticket matches the flight for the flight the following day.
In addition to this experience, I gained considerable customer service skills from working at my father's business as an encoder.
I also bring to the table strong computer proficiency in MS Word, MS Excel and CRM database applications. Please see the accompanying resume for details of my experience and education.
I am confident that I can offer you the customer service, communication and problem-solving skills you are seeking. Feel free to call me at +639266671575 or shoot me an email at jovilyn