Customisation of OSTicket to handle embedded images in emails

Cerrado Publicado Aug 31, 2010 Pagado a la entrega
Cerrado Pagado a la entrega

OSTicket is an open source support ticketing system (<[url removed, login to view]>). Part of the system allows inbound emails to be converted into database entries with any attachments extracted and stored.

However, if the inbound email contains an image that has simply been cut and pasted into the email OSTicket does not recognise this and simply strips it out.

What I need is for the embedded image(s) to be treated as if it was attached to the message and be saved as an attachment.

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