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Project Manage the out-sourcing of hotel reservations

We are seeking an experienced hotel reservations manager to project manage the outsourcing of the reservations function for our three resorts. We are looking to outsource most likely to India or the Phillippines the taking of reservations for our three resorts;

• The Rarotongan Beach Resort & Spa

• Sanctuary Rarotonga – on the beach

• Aitutaki Lagoon Resort & Spa

The scope of work would be on a 24/7 basis covering all source markets around the world from guests (both new guests and returnee guests), travel agents, travel wholesalers, online travel agents such as Expedia and [url removed, login to view], wedding planners, professional conference organizers etc.

Processing of all reservations requests, ensuring that all details entered into the hotel’s Property Management System are correct including bedding configuration, numbers and ages of children if any, flight details, bus transfer details to and from the airport, payment or credit card details et cetera and confirmation of the same

Responding to requests for information including availability, rates, room facilities and configurations, general information about the resort, bars and restaurants, spa, kids club, tours, gift shop et cetera by telephone, email, live chat, Facebook, website et cetera.

Responding to requests for proposals for weddings, conferences, groups, family reunions et cetera by drafting a response for approval by the Director of Sales & Marketing the following day

Responding to all TripAdvisor, Expedia, [url removed, login to view] and Facebook feedback by drafting a response for approval by the Resort Manager the following day

Reconciling details from the guest check in with the reservation to ensure that guests have received the room that they have booked and paid for, the payment details are correct and any payments have been collected, ensuring that the guest address details are correct including the telephone and email details et cetera

Updating a weekly analysis and sales forecast including a report on competition

Conducting out-bound sales calls to guests as well as travel agents that have responded to various marketing initiatives to provide further information, identify their needs and secure a reservation.

Ensuring that the correct payment has been received from guests prior to check-in or alternatively if there are credit facilities in place that these have been correctly observed by the travel agent or travel wholesaler.

Reconciling the weekly accounts receivable report detailing outstanding amounts from groups in house, travel agents and travel wholesalers, prepayments, incidental expenses incurred by guests in-house, accounts receivable analysis et cetera

Completing the night audit and income audit reconciling all revenues received each day and certifying that this is the case by 8 a.m. Cook Islands time each day in an email report

The ideal candidates for these positions would be university graduates (preferably with majors in hospitality / hotel management or sales & marketing) with a minimum of two years’ experience in an international hotel reservations / sales department in addition to at least one year’s experience in the front office / reception of an international hotel including night audit / income audit experience and a score of at least 6.0 on the IELTS English language test

Habilidades: Servicios al cliente, Gestión, Gestión de proyectos, Gestión telefónica, Redacción sobre viajes

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Información del empleador:
( 0 comentarios ) Rarotonga, Cook Islands

ID de proyecto: #11736823

11 freelancers están ofertando un promedio de $12 /hora para este trabajo.

funnyhoney

Worked as remote client services manager for Cocoon luxury properties, Australia. Also worked in other hospitality sector before. PMP certified project manager, MBA in marketing and full time home based freelancer in Más

$17 USD / hora
(34 comentarios)
6.4
MImranjavid

Dear Hiring Manager,m I am very much interested in your posted job involving these skills. I am expert in social media marketing, advertising, online marketing, project management and customer services. I am available Más

$9 USD / hora
(2 comentarios)
4.0
rodrirosa123

Hello, my name is Pablo Rosales and I live in Nicaragua. I am very organized, very efficient and very professional. I have a Bachelors in Management from an USA University. I am also very friendly and patient when i Más

$14 USD / hora
(3 comentarios)
4.1
rakeshwadhwani

Dear Valued Employer, I can add value to your project, by suggesting new ideas. I am fast and reliable. For further understanding why I am the right firm for your project, kindly check my profile, reviews, rating and Más

$12 USD / hora
(4 comentarios)
3.8
tuhindo82

Dear B. Sc (Computer Science)with MBA degree and Understanding how valuable an education is, I am serving Pacific Pharmaceuticals Limited as a Asstt: Manager (MIS and IT). I have just seen your Job posting and upon Más

$8 USD / hora
(1 comentario)
3.0
jason08bautista

A proposal has not yet been provided

$8 USD / hora
(2 comentarios)
1.6
varunverma30

HI, I have been associated with [url removed, login to view] from past 4 years & worked for several clients. Along with this, the association with some of the clients was even for more than 2 years. I feel that quality & fastnes Más

$12 USD / hora
(0 comentarios)
0.0
nsahotra

Dear Re: Freelance VA position Please accept this as my application for the position of freelance VA with Peace, Love & Tambourines. Here is the crux of the qualifications that I present: • Track record of providing Más

$12 USD / hora
(0 comentarios)
0.0
creativegurus

Greetings! My name is Moeez. First, please don't compare my price with some low quality bidders here as I take pride in my work. As the great saying goes 'You get what you pay for' go cheap, get cheap I’ve a Más

$14 USD / hora
(0 comentarios)
0.0
Yuri100

Hello! My specialization is hotel booking websites. I will be glad to organize the reservation process for your resorts as per your requirements. Examples of my work: [url removed, login to view] , [url removed, login to view] , [url removed, login to view] Más

$8 USD / hora
(0 comentarios)
0.0
bpo0995

Hi I have been in call center and virtual industry since 2005 and have worked on many projects with different companies handling phone, chat, email support, accounting, management, administration, strategies, tea Más

$16 USD / hora
(0 comentarios)
0.0