Customer Service Help Needed To answer Emails

Hello, we run a business that is based on redeeming vouchers codes on our eCommerce store (OScommerce). However, in dealing with large quantities of sales we often get many customer queries and problems with customers being unable to redeem codes etc. We need someone to help our customer services and we will set you up your own email account @[login to view URL] which will run through Gmail. We will give you the training necessary to deal with the queries. Anyone can apply, but you will need the following: 1. To be able to read and write good English. 2. To be able to respond to customer emails within 10 hours. 3. To be able to understand and use our ecommerce system so you can generate a new code, or reactivate a used code if necessary. 4. To be polite and well mannered in all your dealings with our customers because they are very important. 5. You will be dealing with approximately 10-20 emails every day. Please only apply if you can spend the time to work on this properly. I estimate you can answer all emails within an hour per day. This will be a long term project so please only bid if you can commit. Thanks, John