Help with customer support

Presupuesto ₹37500 - ₹75000 INR
Ofertas 17
Oferta promedio ₹72673
Estado Cerrado

Customer Support for a Live Casino Mobile Game for India


Player Support Professional


Moonfrog Labs is looking for a community and player support professional to join the team. Moonfrog is an exciting, fast-paced organization where the contribution by team members can significantly impact Moonfrog’s bottom line as well as our players’ experience. This is an exciting opportunity to work on mobile games that are played by millions of Indian players. If you think you are a support professional who can tackle the Indian audience - you are at the right place!

The ideal candidate is expected to have proven experience within a similar role, be an exceptionally creative problem solver, a good communicator, positive team member and one who always shows high levels of enthusiasm and talent for helping to grow game communities.

As the Player Support Manager, you will be the main liaison between the game communities and the development team. You will work closely with the Product team and deliver detailed player feedback, while coming up with solutions and ideas of your own for player concerns. In addition, you are always thinking outside the box to come up with unique and creative ideas to keep the community engaged, and are willing to work with different departments outside of mobile to make these ideas a reality.

Job type:

This is a Contract position for 6-months, with the potential to be extended further.


Initiate communication and engage players via Facebook, Forums, and Support Tickets to develop and maintain good customer relationships.

Create detailed reports of user bugs, concerns, and suggestions to provide recommendations based on user feedback.

Increase player reach and retention by organizing interactive and interesting community events.

Act as the Q&A guru with the patience and ability to answer questions in a timely matter.

Stay up to date with all events, promotions, and updates happening in the game.

Foster relationships with influential members of the community to encourage the creation of user-generated content.

Developing new VIP customers, increasing player life-time value and revenue contribution for assigned VIP customers.


Fluency and ability to communicate in Hindi & English.

Excellent written communication skills, with an able to deliver information to our players in an empathetic and concise manner.

1 - 2 year(s) experience in a Customer Service role.

Prior experience in Community Management (or related field) preferred.

Experience in moderating or participating in online communities and forums preferred.

Knowledge of mobile devices (Android, iOS), with ability to identify technical issues and troubleshoot.

Proficiency in managing social media platforms such as Facebook and Instagram.

Proactive and able to create new community initiatives with little guidance.

Ability to quickly learn and work with multiple online administrative tools.

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Ofertas en este proyecto

  • pururajm Profile Picture



    I am doing samsung mobile service centre in 2 year as a software enginee I am good in English

  • shiny23 Profile Picture



    Combined knowledge of civil engineering and architecture makes the world look amazing .With the grace and beauty design the desire .

  • shivaz07 Profile Picture



    customer support via email/ chat and call, excel, data entry, supply chain management related activities.

  • Hasim521 Profile Picture



    data entry online offline editor Typing enthusiast HTML copy paste builder etc etc wapka and WAP sites Love to Do Freelancer job's

  • Teshamila Profile Picture



    I'm a native English speaker and I am fluent in Russian and French too. Am very dedicated to my work. Am a piloting student, I focus on tasks when given at a particular time. i give the right in time or before. Am a very hardworking young lady. Hope to be of help here. I specialize in Social Media Management, Transcription, Proofreading and a few other things.

  • Yash0013 Profile Picture


    Darbhanga,  India

    Freelancing company is always ready to serve you For any project please chat with us Give project to whom you want but once consult us too full experienced workers

  • qitsol Profile Picture


    Rawalpindi,  Pakistan

    ***Awarded featured freelancer award - Dec -2013. *** - 150+ IPhone / Android apps completed - 100+ clients satisfied - Over 250 jobs completed on Freelancer. - PAY ONLY WHEN YOU SEE PROGRESS (MILESTONES). We have over 6 years experience in designing and developing mobile apps using IOS, IPhone, IPad, Android and games in Unity. We do provide services in the following areas: - Mobile development (IOS 8, IPhone, IPad, Android, Phonegap, Titanium, Corona, Unity , Adengine, Mobile games). - Microsoft Dynamics ( CRM, AX, GP). - Microsoft Sharepoint (2013, Office 365, MOSS). - Web Development ( Wordpress, Magento, Drupal, Joomla, Ruby on Rails, PHP, .Net). We love to work with milestones or phases. (Pay only when you are happy.) We can start ASAP, say today. Highest completion rate on PAY ONLY WHEN YOU ARE HAPPY. (Milestones) Looking forward to working as a long term partner. Regards, Quality IT Solutions (qitsol) Team.

  • innovateads Profile Picture


    INDORE,  India

    Innovative Ads Solution is a specialist in providing services in the emerging technologies and focused on (Social, Mobility, Analytics) stack. We have done extensive work for our global clients in web development, mobile app development and are an end to end shop from concept to design to development to maintenance. We leverage our presence in India and have built enormous talent and experience to cater to the ever changing needs of our global clients. At Innovative Ads Solution, we believe in constantly challenging ourselves and remaining at the cutting edge of innovation and new developments in the global technology world. We are enabled with Php, Codeigniter, Wordpress, Magento, Android/iOS/Hybrid, jquery, Javascript too. We are too sure about the quality and services too. Our Main goal is 100% client satisfaction.

  • akshayshaysingh Profile Picture


    minneapolis,  United States

    I am married and live in Minneapolis with my wife and child. i'm a stay at home dad for half my day and would like to use my skills to support my family and use my time more constructively.

  • globalwebking Profile Picture


    Ahmedabad,  India

    Hello , We are an IT web development company based in India. Our two main business lines are systems development and professional consulting services. we are focused on delivering quality solutions to our clients, while recruiting and maintaining the best talent with skill sets in areas of IT, process analysis, quality assurance, engineering, also in Website design, Website making , software making & testing, android application , iPhone application making ,project management and executive stakeholder management. Our team had deployed more then 30+ projects as of now in 4+ countries across the globe. 1) Domain,Hosting 2) website developing 3) website Designing 4) Logo & Template Designing 5) SEO and social media marketing services 6) E-commerce 7) Data Entry 8) Content Writing 9) mobile applications 10) Outsourcing Hope To Hear You Soon , -Thank You.