Networks and Communications Specialist (for 3 years)
• Monitored and maintained computer systems and networks
• Network cabling system design and installation
• Configured network wired and wireless devices
• Assisted Helpdesk team in their tasks
• Responsibility of building, monitoring and backup of all company’s VoIP servers (10 servers) in all branches inside and outside Egypt
• Installed and configured VoIP related devices (SIM-bank, Zaptel cards…)
• Responsibility of more than 450 software and hardware IP phones
• Gained good knowledge of different Asterisk distributions (Trixbox, Elastix…)
• Gained Good knowledge in softphones (X-lite, ZoIPer, 3CX, acrobits ) and hardware IP phones (Linksys, Cisco, Snom) configuration and troubleshooting
• Designed and Implemented VoIP based solutions for the company (IVR systems,
Fax to email, Email to fax …)
• Designed and implemented Metra call-centers including Queues and IVRs
• Oversee relations with systems and services providers
• Monitored and reported voice communication systems utilization
• Supervised operation and maintained logs of systems usage and status
• Provided feedback, guidance and testing of projects involving VoIP
• Developed documentation for the working systems including operation, testing and troubleshooting procedures