• BTech in Electronics and Communication engineering with 9.4 years of experience in Cisco
IPCC enterprise(UCCE), IPCC express design and operations, IVR scripting, IP Telephony
Environment Operations (Includes Cisco Call Manager 3.x,4.x,6.x,7.x and 8.x and 9.x, Cisco
unity 4.x,unity connection 7.x, 8.x ,9.x, Voice Gateways and Gatekeepers),VoIP designing
and Qos monitoring for call connections, UIP (Unified IP ), Aspect Conversations 6.0 , Melita,
Davox, Noble Dialers design and operations, Analyzing and creating reports based on the
business requirement
• CCVP Voice and ITILv3 foundation certified.