Hi There !
I have got an Amazon French Account.
My name is Jean-Francis Ngan, multilingual (French & English) customer representative. I am very involved in support / customer service projects and have a great experience in phone support, email and chatting.
Regarding my expertise in customer service industry, I filled the role of a Virtual Assistant/Customer support agent for Online Stores by being involved in ecommerce platforms such as Shopify, Magento, Intercom and Zendesk.
Regarding Shopify, I worked a lot as a support agent and my role has always been to:
- Give customers information by checking their tracking numbers
- Provide customer service via Live Chat and offline
As for the other platforms such as Zendesk, I provided the live support service by receiving customer ticket management, on Intercom.
Best regards,
Jean-Francis