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Technical Support OpenVPN

$8-15 AUD / hour

Cerrado
Publicado hace alrededor de 9 años

$8-15 AUD / hour

As part of a VPN provider service, we have the need for freelancers to assist with technical support. We are working with the OpenVPN software, and clients will be using any/all combinations of platforms and devices. Require good English technical communication skills, experience with the encryption key generation and signing. Initial documentation, and tutorials for common platforms will be supplied and there will be flexibility to research whilst supporting the end-clients. A typical support case will be under 1 hour work, however sometimes split into two sessions whilst the key is signed, and the hourly rate paid for each case. If the support exceeds 1 hour we will escalate to next level and clear documentation is to be recorded. Upon receiving the case it will have the end clients details, preferred contact method (email, phone, live chat etc), their technical ability and details of the number of client devices to be connected via the VPN. You will then need to assist the client in the generation of CSRs and installation of the OpenVPN client suited to their platform, ideally the client would be in the position to follow quick instructions upon receiving the CA signed CRT, but in the event they require additional support it shall be provided. The end clients privacy, and protection of their private key is of priority, and strict guidelines must be followed. The end client will receive a clear instruction prior to your contact including potential risks. In the event screen sharing is required, the end client is to remain in control of their desktop and under no circumstances should control be taken over.
ID del proyecto: 7340854

Información sobre el proyecto

8 propuestas
Proyecto remoto
Activo hace 9 años

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8 freelancers están ofertando un promedio de $13 AUD /hora por este trabajo
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Dear Sirs, I have been working in IT support services for the past 16 years and have gained great experience in technical support of Technical Support VPN connection, included OpenVP, My another IT skills are install, mantenance and troubleshooting of: - Windows Servers (2003, 2008, 2012); - Windows Desktops (XP, Vista, Windows 7, Windows 8), - Office (any version); - Active Directory, DHCP, DNS, Terminal services, group policy management, remote print. I have knowledge of Internet Firewall and Ethernet switching in a business environment; Virtual Server experience (Hyper-V/VmWare) (AD 2003 Server migration to VMWare); Proficiency in: GP's, Basic TCP/IP switching, routing and firewalling knowledge, security and AV/Malware applications (SEP 12.0, KIS) in an enterprise environment. I am an MCP in "Managing and Maintaining Microsoft Windows Server 2003 Environment", year 2007. I worked well in a team at all my jobs. I am sociable and can work well with end users. Best regards, Andrey Kalugin
$14 AUD en 20 días
5,0 (2 comentarios)
2,1
2,1
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hi there i can assist your client for technical support. please consider my bid thanks
$13 AUD en 20 días
5,0 (2 comentarios)
0,5
0,5
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Hello, My name is Richard Lopez, I am interested in your job offer for Technical Support - OpenVPN. I read your job posting and I believe my skills, experience and knowledge for technical support and customer service will make me the best candidate for this position. I have demonstrated the ability to effectively handle situations or inquiries while working within policy, procedures and standard processes. I also have extensive knowledge on many I.T related topics particularly in computer hardware and networking (PPTP, L2TP, SSTP and OpenVPN). My typing speed is well above average (50 WPM) and adept in using Kayako, Freshdesk and Zendesk as support platform. I can also provide remote support via Teamviewer, Citrix or Windows RDP. Providing world class customer service is my primary objective, always going for the extra mile. Furthermore, I learn new applications quickly and efficient. I am detail oriented and quick to resolve client request or issues as I believe time is very essential in providing quality support. This cover letter, as well as my Freelancer profile, cannot adequately communicate my qualifications in-depth; I am available to chat via Skype and would be happy to set up a convenient time to discuss the application you’re moving. Thank you for taking the time to consider this application and I look forward to hearing from you in the near future. Best, _ Richard Lopez
$10 AUD en 20 días
0,0 (0 comentarios)
0,0
0,0
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A proposal has not yet been provided
$11 AUD en 20 días
0,0 (0 comentarios)
0,0
0,0
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A proposal has not yet been provided
$13 AUD en 20 días
0,0 (0 comentarios)
0,0
0,0
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Hello I can provide the technical support you require for your customers, I am ready to start working, would like to have a talk with you about all work related details. Let me know when you are ready so that we can proceed. Regards
$15 AUD en 20 días
0,0 (0 comentarios)
0,0
0,0
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Hi, I have gone through your requirements for technical assistance in VPN and would like to work for you. I am a quick learner and have more then 4 years of experience in internet related administrative and support task and tools. You can test my skills anytime. Thanks.
$13 AUD en 20 días
0,0 (0 comentarios)
0,0
0,0

Sobre este cliente

Bandera de AUSTRALIA
Heathcote, Australia
5,0
28
Forma de pago verificada
Miembro desde feb 24, 2015

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