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Call Center Forecast and Statistics

I would like to analyze call center metrics as they currently are today and forecast for next year. We could take data that we currently have and look at the volumes that we are projecting to determine how agents are needed. We will use the formula of answering (X) amount of calls within (X) amount of seconds.

More details to follow for the analyst interested in performing the task.

Habilidades: Análisis de negocios

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Información del empleador:
( 1 comentario ) Plantation, United States

Nº del proyecto: #17820180

Adjudicado a:

Baderah

I am CFA and FRM qualified with seven years of experience in investment management. Therefore, I can undertake your work aptly. For more details, kindly contact me.

$30 USD en 1 día
(28 comentarios)
3.9

9 freelancers están ofertando el promedio de $39 para este trabajo

edgardiaz70

Hello. I am Edgar Díaz. I am Urban Planner With a MBA and Specialist in Project Management (PMI) I can handle many Financial, administrative, Econometric and Mathematical softwares (MSProject, Primavera, Simul8, Excel, Más

$25 USD en 2 días
(19 comentarios)
4.5
daniyal3214

I am a professional Business Analyst, Excel Expert and Financial Analyst holding years of experience in performing Business Analysis, Financial Analysis, Data Analysis, Analyzing Data Trends and Flows, Business Valuati Más

$25 USD en 1 día
(18 comentarios)
4.2
Gkiprop

Hallo, I'm a statistician with expertise in data analysis using SPSS, STATA and Excel. Prediction is the best way to gauge the likely occurrence in future if the response will increase or decline with time. A simple Más

$30 USD en 1 día
(4 comentarios)
2.2
prosolutions321

Hi there, I've read your project description. Kindly provide me with the following details: 1) number of calls in previous years (preferably previous 5 years) ; or 2) Costs/expenses being incurred in previous 5 yea Más

$33 USD en 3 días
(0 comentarios)
0.0
dineshvmr

Hi, I am currently working as a Product Manager on a call centre business analytics dashboard and have experience working with the switch and AUX data. Have experience working on Excel Dashboards, Tableau and Powe Más

$45 USD en 2 días
(0 comentarios)
0.0
ATurnbullJr

As a Finance Manager for an online retailer I suppprted a call center for 2 years, and prepared monthly operating and financial metrics for the Director and CFO. I'm intimately familiar with Call Center Operations.

$111 USD en 1 día
(0 comentarios)
0.0
uma0901

Statistics/Analyst/Six Sigma professional with 10+ years of experience. Graduation in Statistics, certified Six Sigma Black belt. Business Analyst profile - Market mapping, competitor profile, Sales analysis, marketi Más

$25 USD en 1 día
(0 comentarios)
0.0
$29 USD en 2 días
(0 comentarios)
0.0