I would like to analyze call center metrics as they currently are today and forecast for next year. We could take data that we currently have and look at the volumes that we are projecting to determine how agents are needed. We will use the formula of answering (X) amount of calls within (X) amount of seconds.
More details to follow for the analyst interested in performing the task.
I am CFA and FRM qualified with seven years of experience in investment management. Therefore, I can undertake your work aptly. For more details, kindly contact me.
9 freelancers están ofertando el promedio de $39 para este trabajo
As a Finance Manager for an online retailer I suppprted a call center for 2 years, and prepared monthly operating and financial metrics for the Director and CFO. I'm intimately familiar with Call Center Operations.