Have 7+ years of experience in the IT industry having extensive knowledge in Customizationand Integration in ServiceNow
✍ 4+ years of experience in ServiceNow Development.
✍ Have worked on various modules in Service Now like Service Catalog, IT Service Management ,HR Service Delivery ,CMDB ,Project Portfolio Management, Customer Service Management.
✍ Enhanced various modules in Service Now using Business rules, Client scripts, UI Polices, Script Includes.
✍ Customized Service Portal as well as Employee Service Portal. Created Pages and custom widgets for various requirement.
✍ Used Workflow editor to design workflow of various modules and for triggering of various events, tasks and notifications and for automating the Service Catalog.
✍ Worked on Inbound Email Action, Notifications, Email Templates & Notification Scripts.
✍ Used Import Sets to extract data from various other sources and field mapping for customer On-boarding.
✍ Configured SLA`s and ACL`s .
✍ Worked on Tables, ACL’s, Forms, DB Views and UI Pages.
✍ Implemented the reports and dashboards.
✍ Created Data Source ,Transform Map, Import Set for Loading Data from third party application.
✍ Integrated various external application using Integration Hub and Flow Designer.
✍ Created Test cases and Test Suites Using Automated Test Framework.
✍ Have extensive knowledge in virtual agent, agent workspace and nowmobile.
✍ Worked on various servicenow version upgrade performing skill analysis, fixing issues post upgrades.