Dear Client,
My name is Juliana, I am 28 years old, I am natively proficient in French, besides English/Italian/Russian/Romanian.
Please note I have 4+ Amazon, Ebay CS experience as CS agent as well as CS Team Lead for several e-commerce companies.
Thus, I have very great ability to:
- manage customers’ accounts
- handling refunds, replacements
- answering to all sorts of customer issues
- identifying fraudulent orders
- advising customers about delayed orders, and always assist them with utmost professionalism, respect and friendliness
My CS experience includes:
- Customer feedback and product review management services
- Direct communication and orders management with carriers
- Orders fulfillment on Magento/Shopify and other e-commerce platforms, covering all pre sales and post sales activities
- Master SKU Listings, creating Listings, FBA Shipment Creation ecc.
Please take into consideration I’m an e-commerce specialist too. I don’t provide only CS services, but also full Back Office management. I have experience in working with tools like or similar to Trello/Slack, Zendesk, various e-commerce CMS, as well as with ERP and CRM. So, I can manage the whole cycle from order-to-delivery, if required dealing with other departments, logistic partners, couriers.
Kindly note that I apply at a reduced 8,00$/hour, as my profile is still new.
Feel free to contact me for any clarification.
Best Regards
Iuliana