Bilingual Japanese- English Customer Support Needed

We are Strikingly

Strikingly is a modern, mobile-optimized website builder that’s extremely easy to use. Our mission is to give everyone the power to unleash their individuality.

*Your job is to spread happiness and create WOW moments to our customers, specifically:

- Emanate our brand and personality in every customer interaction by adopting the Strikingly voice and tone

- Deliver WOW moments through exceptional customer service to new and existing customers across all channels (email, chat, social media)

- Translate our product and all customer communications like newsletters, lifecycle emails and more

- Develop expertise on our product and internal software to help our customers efficiently

- Maintain happiness and positivity in every customer and team interaction

*We ask our Happiness Officers to have:

- Professional level German and English communication skills

- Strong passion to help people with different learning curves

- Deep love for learning new things, problem solving, and analytical skills

- Experience in customer service in a fast-paced environment

- Availability to work at full time capacity (40 hours per week)

- Working desktop/computer with at least 8GB RAM, Windows 10/MacOS 10.12.6, Core i3/AMD Ryzen 3 or higher; and at least 20Mbps internet connection

*And we offer our all our Happiness Officers:

- Convenience in working from anywhere

- Fun and collaborative international working environment

- Opportunities for career advancement

- Training and growth opportunities

- Paid leave with tenure of one (1) year and above

*If you are looking for a stable and long-term job, submit your proposal and share a brief summary of your experience!

Atención al cliente Manejo de email Soporte técnico Comunicaciones Traducción

Nº del proyecto: #33225204

Sobre el proyecto