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Web Hosting Company Seeking to Hire Customer Satisfaction Specialist (6 Hrs Per Day /5 Days Per Week)

$250-750 USD

Cerrado
Publicado hace casi 5 años

$250-750 USD

Pagado a la entrega
We are looking to add to our customer service team. We are a small company so we are cost-sensitive, however there is plenty of potential for growth as we are growing rapidly, and plenty of work to keep you busy and learning new things everyday. Please keep in mind when compiling your proposal that because we are a small company who is working hard to grow and expand, we are cost-sensitive for the time being... BUT there will always be opportunity to expand and grow with us down the road. We keep all of our staff members for a long-term basis, some staff have even been with us for 6+ years and counting. We are seeking a candidate who is interested in working and growing with us in the long-term, not just the short term. That said, our initial starting budget for this role is budgeted at $300 per month currently, however requests for pay increases will be eligible after being with the company for 6 months. There will be future growth opportunities, and unlimited potential and most importantly a very rewarding job. We are seeking someone preferably from the Ukraine or Philippines (but we will consider applicants from anywhere in the world as long as you can type fluent English, and also understand American slang language and idioms) who is willing to work for us as a customer satisfaction specialist. Someone in this role helps ensure we are staying in touch with our clients, and that all clients are satisfied with the services we are providing. We are a web hosting company providing shared hosting, reseller hosting, VPS hosting and dedicated server solutions. Applicants with previous experience in this particular field is strongly preferred but not required -- as only a basic understanding is required for this role. What this role entails of is you will be contacting our client base via e-mail, personally reviewing their account/file with us and custom tailoring an email to them, following up with them to see how things are going, if there is anything else we can help them out with, etc. Basically the goal is to make sure our clients are happy with the service we're providing, and if they're not, you will need to find out details of the issue, and forward the issue to our technical staff to help resolve. Here are some requirements for the role: - Previous customer service experience is required - Previous web hosting industry experience is preferred but not required - Must be able to work only for us during a 6 hours per day/5 days a week shift - and clock in during those working hours using our time management system called Time Doctor - Must be able to type, and think quickly to be able to send many emails out per day - Must be able to understand American "slang" and idioms to be able to "type in customer's voice" so to speak. - Must be able to write emails with the "personal touch" factor (so clients can realize it is not an automated contact) If this sounds like you, then please write your proposal :) Look forward to working with you! ** Please DO NOT apply for this job if you do not intend on staying on the job for a while. We are seeking candidates interested in a long-term career path with the company. Some staff have been with our company for 6+ years, and counting! **
ID del proyecto: 19321495

Información sobre el proyecto

23 propuestas
Proyecto remoto
Activo hace 5 años

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23 freelancers están ofertando un promedio de $410 USD por este trabajo
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Hi Future Client, My name Janis, one of the Preferred Freelancer which you can see a badge in my profile. I believe we can help you with Web Hosting Company Seeking to Hire Customer Satisfaction Specialist because its one of our skills and we offer this service. I can assign someone who fits your project requirement or assigned to me. My business is to make your business effective, profitable & efficient. I/my team are able to have a sound understanding of our Clients’ operations and their corporate goals, and we continually bring knowledge and new ideas to them. I am a pioneer in the outsourcing/call center industry in the Philippines, and as such, have a deep understanding of world-class customer service, prompt delivery of jobs & the importance of client satisfaction of our work. The team is led by me–a forward-thinking, resourceful professional with more than 13 yrs of experience in Sales, Marketing & Customer Service; who understands the power of good relationships with customers/clients, and that this is the foundation of successful business & attracts repeat sales. Our team members have more than 7 yrs’ experience in telemarketing, data entry, online research, email handling & customer service/support. We are highly-skilled, well-educated, English-speaking, smart professionals ready to deliver results for you. Been working on different projects since 2014, with most of my clients are from here(you can check the good reviews we garner on our profile). Willing to discu
$794 USD en 10 días
4,9 (29 comentarios)
7,7
7,7
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Hi there! I am an experienced virtual assistant and a Customer Support Executive with nearly 2 years of experience. I have been working with well-established US and European companies and I'd love to provide you with references and recommendations! I excel in the fields of Virtual Assistance and Customer Service due to my professional yet friendly manner, multi-tasking ability, honesty and dedication towards my job. I can adjust to match any work requirement and I'm an extremely fast learner. I have experience in a variety of software including, Asana, Canva, MS Office, Zendesk, SME Software, Cpanel, Nimble CRM, Insightly, Evernote, Apptivo, Skype, Google Voice and many more! I hope, I would be the right candidate for this post. Awaiting an affirmative response from you. Kinds Regards, Mugunthan
$300 USD en 10 días
5,0 (41 comentarios)
6,6
6,6
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Hello how are you I have read your description and interested in joining your team and company. I have conversational English and well versed in all customer queries. If you have any questions please let me know. Regards, Ali
$400 USD en 30 días
5,0 (134 comentarios)
6,5
6,5
Avatar del usuario
Hi We are expert in customer support and we can help you with best customer support on email / chat and phone. we will help you to grow your web hosting business and customer satisfaction ratio. Votiko is established in 2004. Votiko has 45+ superstar telemarketers Team available to provide telemarketing service. At votiko, we have a professional, high performing and vibrant work force. Our values are integral to our success, and they are what differentiate us from the rest. Votiko provides the range of services: Outbound call Center Services The Outbound call center may be defined as the center that makes outbound calls either to the existing or potential customers on behalf of a company or a client. Our specialization in outboundprovides the best creative, dynamic and cost effective outbound call center solutions. - 24X7 Customer support - Outbound Callcenter Service - Appointment setting service - Cold calling - B2B & B2C Lead Generation Services - Market Research & Surveys - Collection Services Inbound Call Center Services Our professional approach to provide the best inbound call center solutions for companies/organizations results in an increased revenue. - Inbound Sales Services - Enquiry Handling Services - Help Desk & Technical Support Services - Call Handling service - 24X7 Chat support service - Administartion and Virtual assistant support Whichever you choose, we will do our best! Glad to meet you . Votiko team
$250 USD en 10 días
5,0 (3 comentarios)
4,5
4,5
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Hello, I am interested in this project. I am a full-time freelancer worked in data entry (speed 60 wpm), customer support, and web research tasks. I found your project is in-line with my experience and hence I would be happy to work with you. Regards Sachin Bhosale
$300 USD en 22 días
5,0 (3 comentarios)
3,4
3,4
Avatar del usuario
Hello, Take a look at my reviews and my profile. I focus mainly on customer satisfaction. I am an expert when it comes to managing problems and keeping the customer happy. I understand you are a small company and you are growing. I assure you that I will be an invaluable member of your team. I think outside the box and I am very friendly. Best Regards, Kofo GT
$300 USD en 20 días
5,0 (2 comentarios)
3,4
3,4
Avatar del usuario
Hi, I have got your job posting on Web Hosting Company Seeking to Hire Customer Satisfaction Specialist (6 Hrs Per Day /5 Days Per Week). According to your job description, you need a fast one for helping you in your tasks. And yes you have mentioned about your time. For your kind information, I want to let you know that I have been working with these types of works for more than 7 years without any single time schedule problem. I am fully expert in web research, extracting email, data mining, Google, Bing, Yahoo, MS Office (Full), Google Docs, Google Document, Google Spreadsheet, Ad words, Analytics, Webmaster, SEO, SMM, EM, SEM, PR, B2B Marketing, Lead Generation, Directory and other related programs. I can assure you that I will be able to assist you in your task in time with quality work. I have already completed so many projects. Please have a look at my portfolio and profile. I have listed many successful projects in my work history area. Good. Knowledge of MS-excel, office, internet tools and I can do work within time periods which you mention in project detail. I am having about 6 years of experience in Bulk mailing list Development and other similar projects. i have completed over 200 projects on Bulk mailing list Development. I am also ready for unlimited revision. I am graduate of BCA, Masters in MCA, M.Tech. Experience of 10 years in MS Word, MS Excel and Data Entry, Data Conversion from PDF to MS Word and MS Excel, word press, HTML, CSS and internet research. R
$400 USD en 10 días
5,0 (1 comentario)
1,8
1,8
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Hi there! I can do this job. I already did that type of work. I will do your work with full responsibility and deliver in time. I will do my work with 99% accuracy.
$250 USD en 3 días
0,0 (0 comentarios)
0,0
0,0
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Hello, My Name is Davit Zazadze, I have Master`s Degree in Business Administration and Management, i think my experience and knowledge will be helpful to you and your business, i am well experienced data analyst and reporting specialist can do multiple things at once, always want to work and help my customers with everything what i can. i think we will have good working relationship and will work for long term. I am full time free and can start working immediately
$250 USD en 30 días
0,0 (0 comentarios)
0,0
0,0
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Experienced Customer Service Representative with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Business Process, Customer Support, Customer Satisfaction, Customer Retention, and Data Analytics. Strong support professional with a Bachelor of Science and Hotel and Restaurant Management focused in Hotel, Motel, and Restaurant Management from Ago Medical and Educational Center.
$555 USD en 10 días
0,0 (0 comentarios)
0,0
0,0
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i have good experience sir please come o the chat i will share more details to you Thank you............
$444 USD en 10 días
0,0 (0 comentarios)
0,0
0,0
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Hello, I read your requirements and understand very-well and ready to start work from now. Thank you
$500 USD en 30 días
0,0 (0 comentarios)
0,0
0,0
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Hi, I can very well work for your profile with utmost accuracy and have a humane touch. I understand the likes and dislikes of the customers and also understand how to praise them and check their patience level. You will like my work. Waiting for your acceptance.
$611 USD en 30 días
5,0 (1 comentario)
0,0
0,0
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Hi I will be happy to help you with your project with 8 year's experience in inbound and Outbound customer service and Chat / Email operations. I've worked with Convergys BPO US based MNC. I've worked with Singapore Airlines and United Airlines. I've recently completed projects for clients in USA UK and Canada. Please revert so that we can discuss further. Kindly reply Hi to start a conversation as I am not able to speak to a client on chat from my side.
$300 USD en 30 días
0,0 (0 comentarios)
0,0
0,0
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Hello there, I read your proposal and I'm interested in your project. The budget, $300 per month is totally fine with me and I'm interested to learn new things. I have previous work experience as a Virtual Assistant for towing company in Dallas, TX. My task was to listen to customer calls, enter details to their system and give the final output. I do not have any previous experience in Hosting industry. I consider my self as a fast learner and i'll provide you the best service possible. I have good knowledge in English and IT and my working hours are flexible according to your requirements. My time zone is +5.30 GMT and I'm curious to know more about the project and looking forward to work with you soon. Thank you, Sanoj
$300 USD en 30 días
0,0 (0 comentarios)
0,0
0,0
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Hi I have 5 years of experience as a system admin and can provide you full support to your customer. I can start work right away. I can manage and provide support to your customer regarding server. Regards
$400 USD en 30 días
0,0 (0 comentarios)
0,0
0,0
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first of all you have written an amazing job description so let me write a very detailed cover letter first i'm business administration student i have studied finance , accounting , a bit of marketing and macro\micro economics .. that doesn't mean that i can do tasks by my self on these area but it does mean that if i'm get trained i would be able to get my self to work very soon as i'm already aware of these fields. my skills are as following i have worked in projects related to data entry , web research , translation from Arabic to English and vice versa besides i also know how create a website using wordpress just drag and drop no coding is involved i have created a power point animated presentation i research for a template and then adjust it to meet my needs i also created a very good looking cv i designed it from zero in addition , i have a similar ongoing project relating to web hosting i host 2 laptops for some developers to work though them in freelancing platform they connect using teamviewer and anydesk tools so i'm kinda familiar with common problems that face this kind of business and is aware of how to deal with them in a most satisfying way for the client ... i'm very interested in the long term projects as it gives me a chance to grow and to establish my self as a team player also i'm ok with this low budget as it's fine with me also i will do my best to get promoted and to learn new skills that would add extra values to the company... Regards
$300 USD en 10 días
0,0 (0 comentarios)
0,0
0,0
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Hello, I am based in the US and 'can type fluent English, and also understand American slang language and idioms'. I would love an opportunity to interview for this position since it seems like one I would be well fitted to. I am a great writer who loves to communicate positively with others. I am well versed in writing that brings accurate information to each client in an easily digestible manner. Thank you for your consideration.
$300 USD en 0 día
0,0 (0 comentarios)
0,0
0,0
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Hello There, I am Nikeisha Young an English native who is quite passionate about customers and always making sure that they receive good quality service at all times. I believe that I am best suited for this position as I have had several positions where the main focus was on the customer service including: Customer chat support agent, E-mail marketer among others. I am hardworking, reliable and competent, let's get into contact where we can discuss this further. Regards, Nikeisha Young.
$333 USD en 30 días
0,0 (0 comentarios)
0,0
0,0
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Experience: My career span has been a little over 20 years now and I have had the good fortune of working with AT&T, Sprint, NTL Broadband, Vodafone etc. in the customer care sections and later on moved up the rungs as senior SME to Operations Manager. In the past few years, I have worked with several eCommerce business owners, on both eBay and Amazon, across the UK, and I have a team who caters to their customer queries, listing, designs etc. I shall look forward to a long term association with you.
$400 USD en 30 días
0,0 (0 comentarios)
0,0
0,0

Sobre este cliente

Bandera de UNITED STATES
los angeles, United States
5,0
1
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Miembro desde feb 8, 2016

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