I have total of 3 years of experience working in the field of Information Technology under service desk environment, BPO industry. Interface effectively and professionally with all levels of management both internally and externally. Fast learner, dedicated, highly motivated, technically adept and able to communicate with end users/support groups, take ownership of the problems and can share essential knowledge to others. Works well independently and/or as a team member. Willing to go in furtherance to the objective of the company.