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Amazon and Ebay Senior Customer support

$750-1500 USD

Cerrado
Publicado hace más de 8 años

$750-1500 USD

Pagado a la entrega
Hi there, This is an ongoing monthly project requirement. We looking for a very highly specialized and very highly skilled Customer support rep who specializes in supporting Amazon and Ebay customers. Who knows very well about Amazon and Ebay policies and who know very well how selling on ebay and Amazon works and who has got solid experience selling online in past and able to handle complex situations and cases and dispute and returns on Ebay/Amazon and be available to handle them on daily basis. Please note, this is going to be an ongoing contract and I expect you to lead our CSR team and support them when they escalate any case/issue to you through our CRM system. Following is what we expecting on daily basis from you. 1. Answer and resolve escalated support requests from your sub-ordinates on complex customer cases or situations where your sub-ordinates require your assistance in resolving them in an efficient and timely manner via phone, email and/or chat. Lead and guide your sub-ordinates on how to handle complex situations and mentor them constantly so they can work efficiently to ensure our Ebay and Amazon accounts stay top rated with the best customer support we provide to our customers. 2. Prioritize and manage internal and external requests and be able to delegate appropriate tasks to your team members and not only delegate the task but to lead them efficiently, follow up with them and ensure that the tasks are completed as per expectation. 3. Maintain an extremely high level of communication with clients on status updates, time to resolution and proposed solutions and this happens round the clock with no compromise. 4. Build up your knowledge on our products that we sell and be able to guide the team members about ins and outs of various products we sell and be able to explain our products in detail while asking appropriate questions and gathering information to determine the customer's needs. 5. Handle customer disputes, escalated cases to ebay, paypal or Amazon. Negative feedback removals. Returns and refunds etc. In order to do this day to day job, we expect you have experience working in United States, United Kingdom or Canada in similar role of Ebay/Amazon ecommerce business before with fantastic English communication skills. Thank you Sunny
ID del proyecto: 8217436

Información sobre el proyecto

16 propuestas
Proyecto remoto
Activo hace 8 años

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16 freelancers están ofertando un promedio de $1.245 USD por este trabajo
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Hello, My Name is Rudolph. I have a female that is an experienced Customer Service and Technical Support Agent on my team that worked for Asus, Amazon and Microsoft in a supervisory role providing E-mail and Live Chat Support. I've read your requirement(s) and I'm familiar with the functionality as you mention in the description, i know what you would like to accomplish with this project and I have the skills, tools and resources to complete it. I will ensure that your customer's receive excellent customer satisfaction at its highest level. I believe that if you treat a customer well and exceed their expectation(s) he/she will be a customer for life. If you would like to discuss further details, please feel free to contact me. Thank you for your consideration.
$777 USD en 20 días
5,0 (2 comentarios)
1,9
1,9
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A proposal has not yet been provided
$2.222 USD en 20 días
5,0 (2 comentarios)
1,6
1,6
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I am a hardworking, ambitious and passionate candidate with extensive experience in Customer Service and Sales. I am excellent customer experience oriented which means that I go out of my way to ensure that I am well equipped with the proper product knowledge and the right communication skills to be able to serve customers to their satisfaction. I have excellent organization, multitasking, time management, problem solving and negotiation skills. I have been valuably exposed to different personalities and cultures and have developed the right skill in dealing with all kinds of customers for me to be able to address their concerns. I have solid computer navigation skills from Microsoft Office, the Internet and several e-mail servers. I am process and solutions-oriented during crisis situations and I always take the initiative to evaluate current practices that may be streamlined for better effectivity and efficiency. I have effective multilingual communication, social intelligence and stress management skills. By the way, my skype id is gsaran01 for your reference. I am very much willing to use all of these skills to effectively fulfill tasks that will be required from me at any job that suits my profile. Given my drive for excellence, I would like to be part of a fast growing company where I will surely prove myself to be an asset.
$1.250 USD en 20 días
0,0 (0 comentarios)
0,0
0,0
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A proposal has not yet been provided
$1.250 USD en 20 días
0,0 (0 comentarios)
0,0
0,0
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A proposal has not yet been provided
$1.159 USD en 20 días
0,0 (0 comentarios)
0,0
0,0
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Hello Sunny, I have been working with eBay US as a Live Chat Lead Process Trainer. I provide training to eBay Customer Support Reps on handling member's queries through Live Chat and Email. Even I handle escalated Live chats to resolve issues. I am well aware of all the selling policies, selling tools and everything we have on eBay US site. I am well aware of Amazon site as well. I do understand that I will have to handle buyer's queries, disputes, product description and their requirement related to the product. I have been selling on eBay site as well for the last 6 years, so well aware of how to handle issues if any of buyers. Thanks
$833 USD en 22 días
0,0 (0 comentarios)
0,0
0,0
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Dear Hiring Manager, I am very interested in your posted d ojob involving these skills. I have very good experience in Email Respond handling, inquiry responding, customer services, customer support, customers problem resolving, eBay and Amazon order tracking, delivery tracking, getting positive reviews with better customer support, customer happiness management, CRM database management and much more other skills. I am a freelancer over 4 years and working on different companies. I can start work with you right now. Please give me a chance to offer my services to you. I am looking forward your positive response. Kind Regards, Imran
$833 USD en 30 días
0,0 (1 comentario)
0,0
0,0
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I hope my experiences in my current role and the role previous to it should explain why I feel I will be the right fit. Team Lead: Jan 2015 - Present Continuously evaluate the time of teams to ensure all time is valued Match assignments to the team members by leveraging individual strengths and encouraging personal development Create and provide guidelines and mentorship for individual’s career path Creating a strong connection between cross functional teams, internal and external stakeholders to become a value add Structuring training and development into the work experience Proactively making certain that decisions are effective Managing team escalations, both internal and domain specific and being a point to person for resolving the same Reading through insurance company updates across multiple states and infer the trend that the industry/payer is moving towards Help team to proactively assess the gathered information and take timely action by connecting with impacted internal stakeholders Lead and manage long term, cross-functional and multi-stage project Develop training modules for successful onboarding Creating weekly, monthly, quarterly and yearly reports on the team to be sent to management Assoc: Assessing system critically for required update, and bringing proposing solutions Critically evaluate industry changes or client requirements from multiple resources Responsible for partnership with clients, internal stakeholders, ins co. and come up with innovative id
$1.055 USD en 20 días
0,0 (0 comentarios)
0,0
0,0
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I'm probably the most loyal customer to both Amazon & Ebay (US, UK, DE, BR). I understand what this job entails and the responsibilities I would carry as a Customer Support rep. If you guys have any questions, let's talk it over. We can even do it over the phone if you like. I'm ready, willing and waiting. Thanks.
$1.250 USD en 20 días
0,0 (0 comentarios)
0,0
0,0
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A proposal has not yet been provided
$1.333 USD en 20 días
0,0 (0 comentarios)
0,0
0,0
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Dear Client, Please consider me as a very interested vendor to fill in the seat/s for Customer Service. My name is Aimee Nadela, owner of a 300-seat call center and/or BPO company in the Philippines. We operate since 2011 supporting various clients from Telecomunications, Finance, Real Estate, E-Commerce, Retail and HealhCare Industries. We would like to know if you will be interested to outsource customer service and support, back-office and helpdesk support, technical support, and some other administrative tasks that you think can be done by an outsroucing company like us which will help you reduce cost and increase productivity. With this, it will save you time and you can focus on perfecting your core business. Our team has over 15 years of combined experience. It is manned by very competent and dedicated people who are not only results-oriented but value client satisfaction primarily. Our goal is to provide satisfaction to our clients for them to acquire the best customer service for their customers. We aim to have quality work at every assignment to meet the clients’ needs. What we offer: • Customer Service • Technical Support • E-Learning Services • HealthCare Outsourcing • Back Office Outsourcing • ITES BPO Outsroucing If you will be interested to outsource and if you have questions, please contact me with my information below. Regards, Aimee Nadela
$888 USD en 20 días
0,0 (0 comentarios)
0,0
0,0
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I am a Chinese,being selling on ebay since 2006,and on amazon since 2008.I knew ebay and amazon policy very well. I can create products details page and know how to use third party listing tools like inkfrog for ebay.I also can contact with ebay customer by phone like how to increasing selling limited.
$1.666 USD en 3 días
0,0 (0 comentarios)
0,0
0,0
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Hey Sunny, Sounds like most exciting opportunity i have come across on FL so far. I have a center with capacity of 25 available 24x7 and flexible hours. Do let me know if you are interested to work with us for your inbound process. we will be extremely cost effective with our onshore , near shore and offshore location services. Advantageous : 1. Cost effective. 2. Flexible hours, does not have to be full time. 3. 24x7 Availability. 4. Global delivery model. 5. Easy to ramp up on demand. 6. 200% commitment. 7. Less people dependent more process oriented. 8. Escalation Point of contact. Please get in touch to discuss more . I am sure we can work under your guidance and deliver the best. we look forward to work with you long term. thanks Sud
$1.250 USD en 20 días
0,0 (0 comentarios)
0,0
0,0
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currently i work as a customer service in retail
$1.388 USD en 1 día
0,0 (0 comentarios)
0,0
0,0

Sobre este cliente

Bandera de UNITED STATES
Kuala Lumpur, United States
4,9
62
Forma de pago verificada
Miembro desde jun 21, 2009

Verificación del cliente

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