Estoy muy interesada en el trabajo.
No he cambiado nada en mi oferta, dejé lo que la pagina pone por defecto, me imagino que el salario y demás ya lo tienen definido.
Te dejo mi cv, pero si falta algo dejame saber.
WORK HISTORY NOVEMBER 2014-NOVEMBER 2015
Bilingual Customer Service Rep | Sykes Enterprises | La Aurora, Heredia
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
• Coordinated between billing department and customers to resolve problems.
• Routinely answered customer questions regarding transactions and rates.
• Assist Spanish and English speaking customers requests including updating information, troubleshooting problems, providing information, and processing payments.
• Be an exceptional problem solver, maintaining knowledge of our technology and products and being able to use multiple systems and applications at a time.
NOVEMBER 2015-CURRENT
Cisco TAC Hardware Engineer | SYKES Enterprises | La Aurora, Heredia
• Review customer data in the form of network topologies, and crash, log, or other device files to seek out anomalies.
• Provided Network Support on customer's issues and queries.
• Daily funtions include: part identification, testing, RMAs, upgrades, configure.
• Execute mentors task: Provide training to other members of the team and new hires, review cases and provide feedback as well as creating an action plan to work on the opportunity areas.
no es todo pero es unaparte