Hello! I'm Hanna Rafols, I am very interested in applying as one of your Virtual Assistant. I've been working as a Home based freelancer mainly providing customer service for 5 years now. I have wide experience in assisting the customer and providing world class customer service experience.
I have experienced working for an E-commerce website from different clients. My main responsibilities are assisting customers via Email and Live chats regarding order status, tracking order, processing refunds and returns and much more. I have experienced using Zendesk, Freshdesk, and Rackspace for Emails while I used Zopim, Zoho, Freshdesk and Livechatinc for Live chats. I also have knowledge and experience in using Magento, Shopify, Shopified App, Aliexpress Seller Account, Salesforce, Volusion, Channel Adviser, OM, JIRA, google form, excel, google sheets, Microsoft word and some research. I'm confident to say that I can work under pressure with minimal supervision, can do multi-tasking, fast learner, reliable and Honest. I am looking forward to being part of this team! Thank you! :)