Hi,
I would be happy to design (and implement and operate if desired) your technical support infrastructure.
I have implemented help desks for a bank, several internal IT help desk organizations, customer service organizations for a PPM software provider, a LED manufacturer and have very recently reorganized the customer service platform for a digital signage company.
All the above projects included the evaluation and implementation of the necessary software products.
The bid below would cover the project as per your requirement, however I would be happy to quote for the implementation and operation of your help desk, at which time I'd credit the full amount towards the new project.
Please have a look at my profile and contact me so we can discuss details and formulate a plan.
Best regards
Roland