Help needed with an Android Application. Application removed from google play due to a policy violation

I need to help fixing an Android App, this app has been on google play a long time and has just been removed.

There are 2 violations. i am adding the emails below. pls when bidding add details aswell on what will be done to fix these 2 issues

Download link for app:

[login to view URL]

This was sent by Google:

Hi developers at Centropy Studios,

After review, iLearn Papiamento, [login to view URL], has been removed from Google Play due to a policy violation. This app won’t be available to users until you submit a compliant update.

Issue: Violation of Usage of Android Advertising ID policy and section 4.8 of the Developer Distribution Agreement

Google Play requires developers to provide a valid privacy policy when the app requests or handles sensitive user or device information. We’ve identified that your app collects and transmits the Android advertising identifier, which is subject to a privacy policy requirement. If your app collects the Android advertising ID, you must provide a valid privacy policy in both the designated field in the Play Console, and from within the app.

Next steps: Submit your app for another review

1. Read through the Usage of Android Advertising ID and User Data policies, as well as the Developer Distribution Agreement, and make appropriate changes to your app. If you decide to collect sensitive user information, be sure to abide by the above policies, and include a link to a valid privacy policy on your app's store listing page and within your app.

2. Make sure that your app is compliant with all other Developer Program Policies. Additional enforcement could occur if there are further policy violations.

3. Sign in to your Play Console and submit the update to your app.

Alternatively, you may opt-out of this requirement by removing any requests for sensitive permissions or user data.

If approved, your app will again be available with all installs, ratings, and reviews intact.

If you’ve reviewed the policy and feel this removal may have been in error, please reach out to our policy support team. One of my colleagues will get back to you within 2 business days.

Thanks for helping us provide a clear and transparent experience for Google Play users.



This email is to alert you that one of your applications is not currently in compliance with our AdMob program policies and as a result, ad serving has been disabled to your application.

Issue ID#: 117466164

Ad serving has been disabled to: [login to view URL]

Action required: Check all other remaining applications in your account for compliance.

Current account status: Active

Violation explanation

GOOGLE PLAY REMOVAL: AdMob publishers are not permitted to abuse or promote the abuse of any Google product, such as Google Play, YouTube, or Blogger. This includes circumventing, or providing the means to circumvent, the policies or terms of these or other Google products, such as by allowing users to download YouTube videos.

If your app is removed by Google Play policy enforcement, please contact Google Play about an app removal here. If Google Play reinstates your app, please submit an appeal to our team.

Action required: Check account for compliance

While ad serving has been disabled to the above app, your AdMob account remains active. We suggest that you take the time to review the rest of your applications to ensure that they’re in compliance with our policies, and to monitor your apps accordingly to reduce the likelihood of future policy emails from us. Additionally, please note that our team reserves the right to disable accounts at any time if we continue to see violations occurring.

Habilidades: Android, Google Adsense, Mobile App Development

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Información del empleador:
( 60 comentarios ) Tanki Lender, Aruba

Nº del proyecto: #17924274

Adjudicado a:


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