Descripción de empleo<br />Listing Info<br /><br />Design, develop, troubleshoot and debug software programs for databases, applications, tools, networks etc.<br /><br />As a member of the software engineering division, you will assist in defining and developing software for tasks associated with the developing, debugging or designing of software applications or operating systems. Provide technical leadership to other software developers. Specify, design and implement modest changes to existing software architecture to meet changing needs.<br /><br />Duties and tasks are varied and complex needing independent judgment. Fully competent in own area of expertise. May have project lead role and or supervise lower level personnel. BS or MS degree or equivalent experience relevant to functional area. 4 years of software engineering or related experience.<br /><br />Job<br /><br />Product Development<br /><br />Location<br /><br />MX-MX,Mexico-Guadalajara/Zapopan<br /><br />Job Type<br /><br />Regular Employee Hire<br /><br />Organization<br /><br />Oracle<br />User Assistance Developer role at Oracle<br />What’s this job about?<br /><br />Want to be working with one of the world’s largest software companies to design and develop learning content on cutting edge technology and products?<br /><br />This is your opportunity to demonstrate your skills as a Subject Matter Expert (SME) by sharing your knowledge and expertise through high quality learning materials that train corporate clients on Oracle products. In this job role as a User Assistance Developer (curriculum and technical writing), you will be responsible for designing and developing hands-on learning content on various Oracle middleware products. As a member of the User Assistance division, you will design, create, and deliver whole product documentation sets and/or related user assistance. Plan the format, arrange the layout of publications and edit work for conformance to publication standards and specifications.<br /><br />You will be interacting with experts from several Lines of Businesses (LoBs) such as Product Developers and Product Managers, UX Designers, Consultants, QA Engineers, Instructors, and IT Support personnel. You may work either individually or with multiple team members on your projects with an opportunity to lead some projects. The courses you develop will be taught worldwide by instructors in Oracle University.<br /><br /> <br /><br />Which team I will be working for?<br /><br />The Server Technologies (ST) User Assistance Development (aka ST Curriculum Development) team is part of the Oracle core technologies product development organization and is responsible for developing customer / partner / internal learning content for the Enterprise products (such as Fusion Middleware, Java Platform, Database, and Enterprise Management ) and many Oracle Cloud Services. Our for-fee training courses are delivered by Oracle University, and our free public learning content is available through the Oracle Learning Library and the Oracle Help Center. <br /><br /> <br /><br />Tell me more about this job role?<br /><br />As a User Assistance Developer (Curriculum Developer/Technical Writer), you are responsible for developing content on primarily Oracle Data Integrator as well as other existing and new data integration products (for example, GoldenGate or Enterprise Data Quality). You are expected to have, or quickly attain, subject matter expertise on at least Oracle Data Integrator. You will translate your product / solution knowledge into effective training material that will enable customers / partners / employees to quickly and effectively deploy / use oracle products and technologies. You will also get an opportunity to work closely with product development teams to provide a variety of user assistance types. This includes working very closely with the UX Designers, Product Managers, and the product UI Development teams to influence the effectiveness of the product. You will design and write conceptual, reference, and task-oriented information. In addition to contextual help, you may also work on videos, tutorials, and user assistance embedded within the UI.<br /><br />The role involves researching new product features and new technology in a fast-paced development environment. Flexibility, good spirits, and a strong Cloud and related product, and REST background are essential.<br /><br />This position requires solid technical aptitude, excellent writing skills, and the ability to complete projects with minimal supervision. Proven ability to develop new material and organize it logically is absolutely critical. Previous experience developing user assistance for enterprise Cloud applications is highly desirable. Technical expertise in Oracle Data Integrator, or competitive products is highly desirable.<br />You will be interacting with several Lines of Business (LoBs) such as Product Development, QA, Instructors, Consulting, and IT Support personnel. You may work either individually or with multiple team members on your projects with an opportunity to lead some projects.<br /><br />You must be comfortable with adjusting work hours as necessary to accommodate a global team.<br /><br />What skills and experience I should possess?<br /><br />Job Requirements <br /><br />Duties and tasks are varied and complex requiring independent judgment. Expected to be competent in own area of expertise. Require BS or MS degree or equivalent experience relevant to functional area. A minimum of four years of technical writing is required. Certification on Oracle Database or Java is an additional plus.<br /><br />Additional Details<br /><br />The Position Requires The Following<br />Strong knowledge and professional experience using or administering any of the following products is a must:<br /><br />Oracle Data Integration products<br />Strong experience with non-Oracle competitive products may be considered.<br /><br />Experience with installing and configuring software independently is strongly required.<br />Experience working with pre-production software is highly desirable.<br />Knowledge of Java, XML, and Linux technology is desirable.<br />Working experience on Linux operating system is highly desirable.<br />Knowledge / experience with Oracle Database Administration is highly desirable.<br />Experience with Arbortext Editor is highly desirable.<br />Experience authoring documentation in a content management system is highly desirable.<br />A strong, positive work ethic as demonstrated by initiative, adaptability, independence, and the desire to do what is needed to produce a quality product.<br />Demonstrated history of working in a virtual team spread across continents.<br />Ability to accurately follow style guidelines, a writing model, and department processes for writing and publishing user assistance. <br />Excellent written and verbal communication skills for global audience.<br />Strong inter-personnel communication skills to be able to make great business relationships with people from various LoBs.<br />Strong ability to graphically illustrate complex concepts. The Curriculum Developer/Technical Writer's writing and graphics should enhance the learning experience.<br />Demonstrate a keen sense of organization and attention to detail.<br />Handle unforeseen difficulties and obstacles with ease.<br />An excellent team player and able to work on complex projects with a group of other curriculum developers/technical writers.<br />Ability to work on tight deadlines and on multiple projects at a short notice.<br />Ability to work with people in different time zones.<br />Ability to understand business needs and meet deadlines.<br /> <br /><br />The Successful Candidate Will<br />Produce accurate, high quality, well-written user assistance in a fast-paced, deadline-driven environment in coordination with other departments and other writers.<br />Research new product functionality by reading software design documents, often before working code is available.<br />Quickly attain subject-matter expertise in one or more areas of project responsibility.<br />Work with a cross-functional team (including software developers, QA engineers, product managers, curriculum developers, and user-interface designers) to prepare and implement user assistance project plans.<br />Agree and achieve milestones in review and production schedules.<br />Perform user assistance project management tasks, including:<br /><br />Prioritizing tasks.<br />Estimating, tracking, and updating schedules.<br />Reporting project status.<br />Assigning and tracking action items.<br /><br />Manage and resolve user assistance bugs.<br />Adapt to new user assistance tools and processes.<br />Proactively learn new user assistance tools and technologies as required. <br /> What do I need to submit to be considered for this job?<br /><br />You Must Submit Writing Samples That Demonstrate, On a Topic Given To You<br />Excellent writing skills, including the ability to research, design, and write new user assistance in a variety of formats, as well as to maintain and improve existing material.<br />Ability to write in a more relaxed, conversational style, such as that used in popular social media products.<br />Ability to write user assistance with a strong task orientation.