Create Popup Notification for Inbound Call Queues in Vicidial Contact Center Suite

₹1500-12500 INR

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hace más de 8 años

₹1500-12500 INR

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Hello All, I am using VICIDIAL Contact Center Suite for my call center and i need someone genius who can develop or create Popup Notification of Inbound Call Queue, I dont know is it possible or not but if it is then please make sure that popup notification also need to work if agent portal tab is minimized. Please only bid if you are a real genius in Vicidial or have any better idea to know there is incoming call in queue.

Software Architecture

ID del proyecto: 8230701

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Activo hace 9 años

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3 freelancers están ofertando un promedio de ₹7.407 INR por este trabajo

@stillneedhelp

You could adjust the PHP file for anytime the Calls In queue turns on, to make it a pop up. I do not have time to program that for you right now, but what I can suggest is if you are not doing outbound predictive, you can set your agents to on hook. this will make your softphone ring each time an inbound call comes in. you will need to stay active for this to work. also if you are doing predictive, and you just want a better notification when you get an inbound call, you can set the tone called agent alert filename.

₹7.777 INR en 3 días

5,0

(1 comentario)

1,1

@navdeepthakur3

I have better option rather than notification there will music playing while call in queue. You need a speaker that is plugged with a system where you need to open the Real Time of Report once all agent are on pause or on calls when cal comes in queue music will play in that speaker . Thus agents get to know there is call in the queue.

₹6.666 INR en 1 día