I have experience in timely drafting of technical and training documents in a fast-paced environment and/or under tight deadlines, including software user guides and FAQs. My home office environment includes the Microsoft Office Suite, Adobe Photoshop, and other software tools. Upon request, I can provide both professional references and portfolio samples for your review.
I am a technical writer with over ten years of experience in the writing and editing of software administration and user reference manuals, policy and procedure manuals, user training manuals, and E learning courses.
In my last position at USCB America, I drafted policy and procedure manuals documenting Compliance, privacy, and security activities, and wrote software user manuals for basic and advanced users. I implemented and maintained a cloud-based learning management system for a 400-staff financial organization, and designed SCORM-compliant training materials and E learning courses for Compliance and IT (HIPAA and PCI-DSS) training purposes.
Over my seven-year contract at Southern California Edison, I was responsible for the development, writing, and update of policy and procedure manuals for business and residential energy conservation programs. I designed new templates, formats, and styles and created new desk procedures and pocket reference guides for Energy Efficiency programs for upload to corporate intranet or content management system.