Client Relationship Manager - Freelance

As a Freelancer team member, the Customer Relationship Manager, supporting the team in Australia will perform the following job activities: - Building and maintaining relationships with customer's and key personnel - Building new relationships and expanding existing accounts - Generating new leads and sharing with the sales team and following up on progress - Achieving customer relationship targets and KPI's - Working closely with Account Managers and Sales Consultants - Escalating and resolving areas any concerns raised by customers - Conducting Sales presentations, Email Marketing campaigns, and other Marketing promotions - Maintaining Customer Database, Handling customer queries, Resolving customer issues - Preparing Sales collateral with the support of Marketing team members - Conducting business reviews to ensure customers are satisfied with their products and services - Monitoring company performance against service level agreements and flagging potential issues - Carrying out Customer Satisfaction surveys and reviews - Liaising with internal departments to ensure customer needs are fulfilled effectively