Customer Service Representative
$15-25 USD / hora
Provides quality service and information regarding various available products to inbound callers.
Responsibilities
Answer incoming telephone calls
Provide call completion and/or alternate solutions for the caller
Deal with all customer calls, despite the degree of difficulty, in a courteous and business-like fashion
Provide excellent quality customer service and do everything possible to resolve matter to caller satisfaction, within client guidelines
Adhere to Company attendance, punctuality, and meal and rest break requirements
Maintain concentration and focus in order to meet performance goals
React positively to an ongoing, changing environment
Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
Maintain good working relationship with assigned supervisors and coworkers
Work safely without presenting a threat to self or others
Perform additional duties as required by management
Perform other duties as assigned by management
Qualifications
Education:
High School Diploma or GED is required
Experience:
No experience necessary
Computer Experience:
Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.
Skills & Abilities:
Good knowledge of business English, spelling, and punctuation. Must be able to communicate clearly and effectively, both orally and in writing
Excellent customer service experience
Ability to define problems collects data, establish facts, and draw valid conclusions in a fast-paced environment, based on limited information
Must be able to maintain a high level of confidentiality in dealing with customer information
Must be able to provide quality customer service and able to work with difficult or abusive customers, on occasion, while still maintaining a strict level of professionalism
Ability to establish and maintain effective working relationships with supervising personnel and co-workers
Ability to remain alert and ready to accept calls, even during periods of low call-volume
Ability to project and convey a positive, concerned, and professional image to customers
Ability to be adaptable and quickly adjust to change
Must be able to conduct data search efficiently and effectively while working within specific time constraints
Ability to maintain a well-organized work area
Must be able to maintain specific level of punctuality and be flexible to work at any time within center hours
Concentrate and focus for extended periods of time
Cope with high-stress and changing environment
Adhere to policies and procedures
Adhere to work schedule and punctuality requirements
Nº del proyecto: #18145172
Sobre el proyecto
29 freelancers están ofertando un promedio de $20 / hora por este trabajo
I have been in the Telemarketing Industry for 7 years and my core foundation is Customer Service. I’ve handled inbound and outbound projects that also involve email handling, live chat and data-entry. I am an excellent Más
Hi there, I'm a very committed person and always make sure that I deliver the project on or before due date. I have a complete set of tools for home-based job such as high-speed internet connection, laptop and a heads Más
I am a representative of a BPO company with a pool of Customer Service Representative that are trained and experienced in customer support . We are a company that believes in the importance of reputation, ours – by pro Más
Hi, I have fifteen years of customer service experience and I worked with US,UK and Australian clients. I worked for UK big stores,utility company,US Insurance adviser, Solar company customer service, Australian two ma Más
Dear Client, We have good team to handle customer support, please do approve our price bid, I would like to work with you ASAP. John
hi i am having experience in inbound and outbound services. i am interested to work with you.
Hi, I am a IT engineer working in very reputed MNC since 5 years. I am having more than 10 years of experience in IT industry.
Hi, my name is Cesar, I speak Spanish, English and Portuguese, I'm very friendly and i adapt to changes really quickly. I love helping people and i have experience on Facebook pages and contacting the customers directl Más
I am working fulltime as a customer representative from last 2 years. I know how to handle the customer and give them a better solution in a better way they want. I know how to make customer happy. Relevant Skills an Más
We are a group of creative individuals working under the umbrella of Zeal Imperial, Located in Karachi Pakistan. We can provide call center services as well as we have highly qualified individuals who can create stunni Más
I have 22 years of IT customer support experience by managing many IT service Desks. I am ITIL certified and have considerable Avaya, Mitel and Nortel administration experience including VoIP. I am qualified to MBA Más
Hello there! My name is Manuel and being in customer service for almost nine years I have an amicable and professional telephone manner, and I have excellent listening, verbal, critical thinking, and written communi Más
Hi i am native English and have common sense to perform tasks Since new to this with 0 feedback therefore i'am happy to offer my services for FREE 2 hrs in return for feedback/reviews Many thanks in advance
Hi I am from Europe and think that time difference is very good for this work. ALso can priovede 8h/day. Graduated psychologist.