Need Arabs with fluent english language (work from home)

Cerrado Publicado Oct 25, 2015 Pagado a la entrega
Cerrado Pagado a la entrega

We're a Canadian firm that is in search for a Permanent Full Time telephone agents with the following skills:

1) Mother Tongue is Arabic

2) read/write/speak fluent English

3) Excellent customer service skills (Experience is a must)

4) Good sales skills including up-selling

5) friendly, and fun to talk to

6) able to calculate numbers easily

7) hardworking, and on-time

8) fast typing skills

9) has some knowledge of computer repair (IT services)

Your must Provide:

1) stable internet connection (to have minimum downtime)

2) quiet work environment (no open windows that lead to noisy streets, no room with other people's noises, etc...)

3) a fully functional PC running minimum Windows 7 (no other softwares needed, we will provide all softwares required; no Apple or Linux OS)

4) High Quality headset with noise cancellation (it must have noise cancellation; interview must be on the correct headset)

5) optional: papers, pens, calculator, and printer. (these items are not required, as you can use notepad or wordpad for any notes instead of writing it by hand; calculator in windows will do perfectly fine)

we'll provide full training (not paid). as well as a software telephone (softphone) which will be used on the job.

Your Requirements:

1) Answer all incoming Support calls and handle them in a friendly and professional manor. Transfer more complicated situations to our higher technical team.

2) Call all customers back to give them an update, weather their support issue was resolved or still pending further investigation.

3) Accept payments over the telephone using our internal billing system.

4) Answer all incoming Sales calls, and provide all services to the customer, and be able to close deals on first call.

5) Upsell to existing and new customers by making outbound calls and providing them with services and discounts.

6) Schedule appointments for customers that require a meeting with our office staff.

7) Contact clients with pending unpaid invoices, and overdue balances.

8) Be able to maintain our Facebook and other social media accounts with updates, news, specials and discounts. (all marketing graphics will be provided to you)

9) Respond to all customer emails in a timely manner.

10) Update our website with our new pricing, products and services. (this is usually done once or twice a year)

11) Do some PC/Mac remote support for existing and new clients when required. you will receive training on this type of work, but it's a MUST to have some IT experience on computer service and repairs.

Only bid if you are a serious qualified candidate.

in your bid, please provide how much (In Canadian Dollars) you expect to get paid for a full time 40-60 hours per week. Either your hourly rate or a flat monthly rate.

Note for call centers: if you have the ability to offer such a service to us, you're free to bid accordingly. But you will need to abide by our rules and regulations.

Another note to all bidders: this is NOT a project. this is a full time job position for a person to work from home.

Another note to all bidders: if you plan to bid with a price anywhere near what can be paid locally in Canada/USA, your bid will be completely ignored and marked as spam. The main purpose of hiring a freelancer is to pay a "fraction" of the local wages.

good luck

Servicios al cliente Soporte técnico Telemarketing Gestión telefónica Asistente virtual

Nº del proyecto: #8760529

Sobre el proyecto

12 propuestas Proyecto remoto Activo Dec 1, 2015

12 freelancers están ofertando un promedio de $151 por este trabajo

dadoqu

Native Arabic Syrian, I have 5 years experience as call center representative and supervisor fora telecommunication company and internet provider. I can work full time and handle customers queries, give information and Más

$30 CAD en 1 día
(2 comentarios)
2.0
Shahinda

Basically I am superior in Data entry for Excel and Word. I am Shahinda Waleed Marmoush I study business administration in Wales University I am still under graduate I used to work in Emerging media Uk as a sales Más

$150 CAD en 1 día
(0 comentarios)
0.0
Milopsd

(((((((((((((PLEASE CHAT ME i can help you very low budget)))))))))))))))))))))))) ......................................................................................................................

$30 CAD en 1 día
(0 comentarios)
0.0
zainanoor

A proposal has not yet been provided

$155 CAD en 3 días
(0 comentarios)
0.0
sparximer

You will receive EXCELLENT results!! why? because: I'm a native ARABIC speaker, I am Lebanese from Lebanon. I am very fluent in English and very professional with English to Arabic / Arabic to English translation. Más

$30 CAD en 3 días
(0 comentarios)
0.0
jan25

Hello Dear, I have read carefully your project requirement, and i am interesting to have chance to show my experience and skills as i am working as Network Administrator for 14 years ago, and have very good experienc Más

$155 CAD en 3 días
(0 comentarios)
0.0
beshoyfares

A proposal has not yet been provided

$555 CAD en 3 días
(1 comentario)
0.0
yasserabuassi

i have been working in the ICRC and other Organizations with well know knowledge with dealing with speeking both arabic and english language. let us give the best i have .

$155 CAD en 3 días
(0 comentarios)
0.0
abdallaghanem

I meet the deadlines , i have standard in my work so every month will be as the last one and if i would change it will be for the better

$100 CAD en 3 días
(0 comentarios)
0.0
mazoz

A proposal has not yet been provided

$55 CAD en 1 día
(0 comentarios)
0.0
muralimohan143

A proposal has not yet been provided

$155 CAD en 3 días
(0 comentarios)
0.0
Elfakharany0

A proposal has not yet been provided

$156 CAD en 0 días
(0 comentarios)
0.0