Help Desk Support
$15-25 USD / hora
• Supporting 3 main sites for Desktop and On-Air support. Must be flexible to travel between sites.
• Ability to work independently at all times
• Work with users and other technical personnel to resolve problems
• Responsible for On Air production support including newsrooms/studios/control rooms
• Knowledge of Production applications an asset (iNews, PRX, Harris systems)
• Answers telephone support requests
• Manage assigned tickets in a timely fashion
• Assumes responsibility for tasks assigned to them and ensures proper technical solutions have been applied
• Work with users and other technical personnel to resolve problems
• Participates in system maintenance, upgrades, etc
• Installs / upgrades business applications
• Supports remote access (Citrix, VPN, WAN) to business applications
• Supports corporate email on mobile devices
• Creates and updates technical documents for knowledge database
Essential Qualifications / Competencies:
• Bilingual (French and English)
• Flexible to work evenings and weekends if required
• Minimum of 2 years experience with:
• Troubleshooting IT issues for Windows 7 and 10 workstations and MS Office 2010
• Knowledge of network technologies (TCP/IP VPN, DHCP)
• Knowledge of Business apps (Reppak, IBMS, Borealis, InfoSys, MicroBBM)
• Experience with mobile devices and (McAfee EMM/BES12)
• Experience using SCCM (remote control console)
• Experience with Exchange Management Console - (2010)
• Experience with Active Directory
• Experience with HP Service Manager
• Strong time management and organizational skills
• Strong communication skills and ability to work well under pressure
• Diploma or Degree in Computer Studies or related field an asset.
Nº del proyecto: #19625943
Sobre el proyecto
14 freelancers están ofertando un promedio de $29 / hora por este trabajo
Thanks for Reviewing my Bid. My name is AshleyRose.I am an experienced graphic designer having 6 years of experience. I have also done Masters in Marketing I am well aware of how Brand works in the Market and what are Más
Thanks for taking the time to review my proposal! I’ve looked over my notes regarding your graphic design needs, and have created a proposal for your project which I feel meets your needs. As a freelance graphic desi Más
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I have 6+ years in software industry. Please review my profile to view my skills set. please feel free to contact me.
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Hi. please contact me for further discussion or to check on my previous job. we can negotiate till we achieve win win deal. thank u have a nice day.
Hey hi, myself Shahid from Pakistan, i have a working on chat support n tickets support from an year for us based IPTV service provider n project got shut down by client end n am sure dat you will definitely get custom Más
I am working at Google, I used to work with VMWare in JPMorgan. Let me know what you need and I can do it quickly. Im searching freelance jobs for my first time
