Imagen de perfil de AbdelrahmanTw
Bandera de Egypt Cairo, Egypt
Miembro desde el 14 de octubre de 2018
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I have a total of 5+ years work experience, starting as a customer service representative for Telecommunication company (UK Based) for a year and few month. I have then moved on to start as a sales agent for a housing company (US Based) helping businesses attending exhibitions and trade shows secure their lodging and accommodations for lower rates, i have worked my way up to be a sales manager in 3 years, been a sales manager now for the past year and couple of months. I have been always a very inspired person working on self improvements and my skills daily, and that is basically what helped me through my career to be a successful sales person. I do have easy access to contact the US and Canada from home and able to provide exceptional customer service and telesales. Abdelrahman Tawfik Telesales and Customer Service Specialist Skype: live:a94fe2db9b1329f7 Mobile: +20 102 372 0074 Office: +1 (281) 962-8803
$10 USD/hr
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Sales Manager

Aug 2014

• Closing deals for multiple sales agents. • Deal with customer complaints, analyze budgets, and determine ways to streamline and improve the sales process. • Handling outbound and inbound calls (from start to deal closing). Following up with prospective and existing clients. • Making outbound and inbound calls dealing with marketing coordinators in US and Canada to offer housing for Trade Shows and Conferences they would be exhibiting at.

Customer Service Representative

Dec 2012 - May 2014 (1 year)

• Handling customer queries related to billing and collaborating with other departments to resolve possible issues. • Build a good rapport with clients. • Respond promptly to customer inquiries. • Handle and resolve customer complains. • Obtain and evaluate all relevant information to handle customer and service inquiries. • Handle customer complaints, provide appropriate solutions. • Dealing with CSM Crystal Operating System.


Bachelor's Degree in Language & Translation

2012 - 2016 (4 years)


Advanced level reached and completed (Conversation Course) (2010)

British Council


  • US English Level 1


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