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MENA & KSA Sales Operations managerJan 2012 - Oct 2013 (1 year)
This position finalized my over 15 years experience in the telecom sector using business processes and analysis to develop & implement strategic business plans, assess sales strategy and identify emerging market opportunities in close partnership with international and local Senior Sales leaders, Country Senior Officers, Regional Sales Directors, and Key account managers as well as pre-sales and post-sales functions to create growth, increase revenues and deliver value to our customers.
Business, Sales & Operations manager for North Africa countriesMar 2011 - Dec 2011 (9 months)
Led the Business, Sales & Operations Office for North Africa for all services providers, International & national accounts, Global accounts, and Strategic industries (Vertical markets).
Business Management of Moroccan AccountsJan 2010 - Mar 2011 (1 year)
Regional Sales Support for MIE-NANENov 2004 - Dec 2009 (5 years)
Translator & Executive Assistant to the General ManagerAug 1999 - Oct 2004 (5 years)
Translator & Trade Information AssistantJun 1997 - Jul 1999 (2 years)
Computer sciences & Information technology trainerSep 1995 - Jul 1996 (10 months)
French AssistantSep 1994 - Aug 1995 (11 months)
Bachelor of Arts in Management & Administration of Entreprises, Major2009 - 2010 (1 year)
Master Management & Strategy of Enterprises2010 - 2012 (2 years)
Various classes on Operations, Strategy, Business management & growth (Non degree classes)2013 - 2014 (1 year)
Sales Excellence Programme (2010)ALU
Includes all the sales processes and management of businesses, as well as how to deal with customer and follow-up sales, from the opportunity identification, via the risk assessment management, the financials, legal to the signing of the contract and purchase orders. All this in a win-win relationship and partnership with the customer. It was also including the use of new sales tools and their administration on top of the existing ones: Dealmaker for the strategy to be adopted with the customer and Stars for the Offer development and submissions to customer.