Gian Franco T.

Customer Service & Sales Trainer | Facilitator | Coach | Curriculum developer | Data Scrubbing | Analysis | Presentation 5 years experience primarily in CS, Tech & Sales in a Support Role. Proficient in Coaching, Leadership, Team Management, Facilitation, Presentation, Curriculum Development, Microsoft Office, Google Suite, Data Scrubbing, Analysis and other admin tasks. Key Results Include: - Customer Satisfaction Project (Sales) - Conducted 11 new hire classes and around 50 Up-skill classes with high success rates. - Developed a new training class for compliance and spearheaded the launch - Created new curriculums, course outlines and PowerPoint materials - Revamped existing curriculums and materials for new hire and upskill. - Created training plans that detailed the whole journey of the trainees until post endorsement check-backs. - Analyzed data and provided recommendations - Authored training documents such as new hire training agreements and standard certification processes