Abdel Madjid M.

Hi there, I'm a native Italian, born and raised in Italy (Rome), who lives in Portugal. In the last four years, I worked as a Bilingual Customer Service Representative (in Italian, French, English, and Portuguese). Before COVID-19, I worked physically for years, but now, with this situation, I work with companies virtually through Upwork from 2019. In the last years, working with the companies that I also supported in other corporate roles because of my versatility, in a short time, we achieved together with the business objectives in terms of speed of work, quality, feedback, and operations that companies usually require in months of work. I like to create customer loyalty through positivity, professionalism, active listening, and empathy. I continue to get explicitly updated to increase my skills and knowledge about the details in communication that are essential to making the difference, always offering a better and updated service to those who work with me in various markets around the world through my skills, abilities, and languages that I know and have used in recent years! I love new challenges and if you are looking for the right person to support you in customer service, contact me to create and build together a winning relationship from which you will greatly benefit!