Aloha C. Profile

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$5 USD / hora

tayabas,

philippines

$5 USD / hora

Aquí son las 2:56 p. m.

Se unió el junio 23, 2018

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Aloha C.

@alojcabriga

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$5 USD / hora

tayabas,

philippines

$5 USD / hora

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Tech Delivery & Ops Excellence Analyst

Detail-oriented professional with 4 years of experience in Operations and 2 years in Technology; skilled in Data Entry, Operations Support, Data Analysis and Reports Generation but very much interested also in the field of home-based opportunities having a good communication and interpersonal prowess. I have a complete in-home office set up and available to start immediately.

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Experiencia

Accenture

nov 2015 - jul 2018 (2 años, 8 meses)

- Perform data extraction and analysis to produce quantitative reports on ad-hoc, daily, weekly, monthly and quarterly basis - Work closely with various business users and stakeholders to understand their needs and make recommendations in relation to SLA, KPIs and TAT results in accordance with contractual agreements - Coordinate with offshore and onshore clients to build a strong relationship and support each business reporting requirements if needed

Smart Communications

sept 2011 - feb 2015 (3 años, 5 meses)

- Create and execute SQL scripts as defined on the requestor’s demand thru UNICARD (Smart Money database) - Processed regular and adhoc (one-time request) data extraction from different databases of UNICARD. - Facilitate back-up and restoration maintenance of Smart Money’s Event Transaction table. - Determine and calculate SLA (Service Level of Adherence) of each escalated Service Request as well as presenting the actual results to the audience.