Versatile professional offering a diverse skill set encompassing project management, call/chat/email quality assurance, UAT expertise, UX website testing, and beyond. With over 15 years of experience, I bring a methodical and quality-oriented approach to every task. Proficient in leading large-scale projects, optimizing workflows, and ensuring service quality excellence. Skilled in conducting comprehensive analyses, aligning projects with strategic objectives, and managing cross-functional teams. Fluent in English and Arabic, with a strong focus on customer satisfaction and problem-solving. Ready to leverage my expertise to drive success in various projects and initiatives.