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$20 USD / hora
Bandera de HONDURAS
tegucigalpa, honduras
$20 USD / hora
Aquí son las 4:46 a. m.
Se unió el octubre 12, 2014
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Gabriela M.

@gabrielamenocal

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$20 USD / hora
Bandera de HONDURAS
tegucigalpa, honduras
$20 USD / hora
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Engineering Engineer - Troubleshooting Expert - System Admin - Networking

I graduated as a telecommunications engineer and for almost 4 years I was working as a datacomm engineer, configuring network equipments, in support area and as server administration. Now I work as Technical Customer Support that help me to understand deeply customer necessities and create ideas to improve procedures and changes aim to increase customer satisfaction, and by this time I am studying my Master degree in Management in the University of Liverpool, and I used the concepts and knowledge I learned there in my everyday's work to comply and exceed each assigned activities. I have the folowing Skills: 1. Solaris 2. VAS 3. Networking 4. LTE 5. Routers configuration 6. Roaming 7. Core Network 8. WCDMA 9. Project Management 10. Windows Server 11. Microsoft Office 12. Solaris 13. Teamwork 14. Zendesk If you provide select me I know you will not be disappointed, because I guarantee you that I will be a great element, I am responsible, team worker, leader, reliable, honest, collaborative, worker, creative and every challenge that I need to face in my life help me to be a better professional but also a better person too. I have the advantages that have technologies knowledge, customer services and desire to keep learning every day. Please see my resume for details of my experience and education, I am confident that my qualification and education will suit your project. I am ready to start work for you now. Feel free to call me at 504-98279181 (mobile) or via email address / . Thank you for your time, Sincerely, Gabriela Menocal

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Experiencia

Technical Customer Support, Laureate Network Products and Services

Laureate International Universities
mar 2014 - oct 2014 (7 meses, 1 día)
1. Analyze, solved and escalate (when applied) customer requirements according their priority. 2. Develop projects in order to comply business necessities. 3. Analyze data and report metrics for TCS team for each customer inside LNSP Programs. 4. Propose new strategies in order to optimize resources and improve current processes. 5.Investigate new technologies and new procedure to standardize TCS process and services.

Datacomm Engineer

Huawei Technologies
ago 2010 - mar 2014 (3 años, 7 meses)
Installation and Comisioning for U2000 platform in solaris 10 in Hight Availability scenario in Oracle Netra Sparc T4-1 servers. Database creation of IPRAN network using Postgresql. Laoyout creations of physical and logical interconnection and configurations in all Honduras’s Millicom Network. IPRAN’s network relational database design. U2000 Upgrade for Millicom in El Salvador. (OSSN platform). U2000 Upgrade for Millicom Honduras. (OSSN platform). Take control of arrange services for Technical part and review all the projects performed by partners. In charge of control flow of partners payments. Manage engineering services System (IBUY). O&M Technical Director For Tigo Bussines (Millicom Honduras). Coordinating and manage of team workers for new installation for Nodes B transmission and corporative services for O&M area and Technical Delivery and Services (TSD) area. Configurations of new network equipments (routers, switches, etc) for Access layer for IP transmission in UMTS network. Installation and configuration of Metro Routers for core and aggregation layers. U2000 administrator and I was responsible of all the platform in Solaris 10 mounted over Sparc T5520 server. (commissioning, troubleshooting, monitoring, maintenance) Designe and coordination of UMTS and IPRAN netowork. Create the IP Planning for IPRAN netowork. TDM to IP migrations. Troubleshootings and Solutions of failures reported and solutions of them. IP microwave links test for transmission from Datacomm part (IP over SDH test). Made Site Surveys for new metro routers installation. Coordinating Intrawalls project equipments installation. Performance of Maintenance window for change configuration in a services and active network, like new implementations, rectifications, updates and upgrades for IPRAN and UMTS networks either. Access datacomm equipment configuration for IP transmission in UMTS network (Telefonica) in San Jose City, Costa Rica. U2000’s Telefonica Administrator and commissioning U2000 in San Jose, Costa Rica Implementation, Troubleshooting and O&M engineer in Telefonica network in San Jose, Costa Rica. Statistics obtaining for SLA measures and KPI’s Analyzed. Reports creation with final conclusions. This reports after a internal revisions were deliver to our customers. Trainings about U2000 functionality, functions, and maintenances in Honduras to our customer in Millicom, and in San Jose internal for Local staff. Designed and definitions of KPI’s, SLA parameters for IPRAN network and UMTS using U2000 platform.

Internship in Tigo, Engineering Department in Transmission Planning

Millicom,Honduras
abr 2010 - jul 2010 (3 meses, 1 día)
Update and management of the national fiber optics database, through the use of OSPInsight. Information analysis, error detection and management. Data transformation for OSPInsight’s input. Creation of the CONATEL database, which includes their condensed resolutions with respect to microwave and satellite data links. Performing the inventory of the transmission equipment’s fiber optic use, in Plaza Tigo and Tigo Las Lomas

Educación

Msc International Management

University of Liverpool, United Kingdom 2014
(Menos de un año)

Telecomunications Engineer

Universidad Tecnológica Centroamericana, Honduras 2006 - 2010
(4 años)

Calificaciones

Cum Laude

Universidad Tecnologica Centroamericana
2010
Special Recognition for undergraduate students with an average of at least 86% and no lost classes during the course of the career.

Gold Medal

Instituto Sagrado Corazaon
2005
Is the award given to be the best student in 2005 Senior Graduation.

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Certificaciones

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