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@gracieoct15
Bandera de Nigeria Iyanaipaja, Nigeria
Miembro desde el 28 de diciembre de 2019
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gracieoct15

En línea Desconectado
Customer Service,Virtual Assistant, Content Writer
Proficient customer service executive with years of successful management experience who is dedicated and focused on ensuring customer satisfaction with timely assistance, helpful feedback and conflict management response to customer inquiries and queries, working as a team and building long lasting relationships. I'm passionate about creating brand success and ensuring customers are satisfied and happy. SKILLS • Excellent communicator who understand the values of listening and thoughtful responses. • Ability to reach solutions beneficial for both the customers and the company. • Ability to multi-task and meet deadlines. • Committed to providing information in an honest, tactful and memorable way. • Ability to learn quickly, think critically and a good listener. • Open minded to learn new things and new ways of thinking. • Ability to work independently and as a team. • Basic Knowledge of HTML and CSS.
$5 USD/hr
6 comentarios
6.7
  • 100%Trabajos completados
  • 91%Dentro del Presupuesto
  • 91%A tiempo
  • 14%Tasa de recontratación

Elementos del portafolio

Comentarios recientes

Experiencia

Customer Support Executive

PLR Hustle Feb 2021

• Responding promptly to customer's inquiries and ensure that their needs are met. • Assisting new users on the platform. Maintaining an empathic and professional attitude towards customers at all times. • Acknowledging and resolving customer complaints. • Providing professional customer support and ensuring customer satisfaction.

Customer Success Executive

ST Hub Mar 2019 - Oct 2019 (7 months)

• Respond to all enquiries from users via email, social media and live chat • Respond to inbound and outbound phone calls • Escalate thorny issues to the technical support team for fast resolution • Follows up with members of the technical support team on behalf of customers • Follows up with customers to assure them that their issue is being worked on • Maintain the self-serve Help Desk knowledge base • Highlight ideas for how to improve the product and services.

Customer Support Executive

Hostnownow Oct 2017 - Nov 2019 (2 years)

• Communicating with clients who have escalated issues and ensuring timely follow-up to verify and address the issues. • Collaborating with colleagues to develop ideas for better service to customers. • Answering calls, emails, chats professionally providing complete information about products, orders or obtain details about complains. • Working as a team to achieve sales targets. • Develop and maintain positive client relationships at all levels. • Maintain and update outbound calls.

Educación

Psychology

University of Lagos, Nigeria 2009 - 2013 (4 years)

Certificaciones

  • Preferred Freelancer Program SLA
    91%
  • Freelancer Orientation
    75%

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  • Correo Electrónico Verificado

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