harbystorres

I am currently self-employed. I have my own art gallery. I also have my own laptop and DSL connection at home. Since December 1999, I have been working as a Freelance Network Administrator & Computer Technician for small to medium sized companies and internet shops - I have done Cisco CLI configuration and troubleshooting for internet connection - I'm knowledgeable with TCP/IP configuration, port forwarding, monitoring - E-mail POP3, IMAP, SMTP configuration and backing up - Domain Name registration, management, assigning and redirecting FTP configuration - Operating System in windows platform installation and recovery - Ensured the anti-virus are updated - Designed an effective and adequately planned structure for network cable installation - I also rendered technical support for both hardware and software concerns as well as provided over-the-phone troubleshooting procedures to my client's employees From June 2007 – March 2008, I worked as a Technical Support Representative in a call center/BPO company - I handled inbound calls particularly ADSL connection and internet related, which entered the account’s queue and addressed concerns of the calling party. - Resolved customer concerns on first contact by applying the appropriate problem management procedures and employing a high degree of customer service and technical expertise. - Also provided other support duties (e.g. ticket reviewing, case follow-up, circuit and internet connection monitoring, etc.) that may be required by operations From November 2006 to May 2007, I worked as a Customer Support Representative for a local telecommunications company - I provided over-the-phone troubleshooting procedures to customers. - Gave presales information to potential clients. - Investigated and clarified consumer comments, questions, and concerns using active listening and probing skills From December 1999 to December 2005, I worked as a Marketing Coordinator & Technical Support Staff for a Internet Service Provider - I gave significant help to the company specifically in increasing productivity by marketing our services to other established companies in the Cavite (province) area - Developed and improved the accounting books from cash collections to petty cash - Assisted clients regarding their technical difficulties and to assure that their Internet connection is working properly. - I had also set up WAN/LAN NT Servers and workstations, Internet sharing, Windows 9x, 2k, XP and Internet software - Rendered technical support for both hardware and software concerns - Also provided over-the-phone troubleshooting procedures to subscribers From November 2001 – December 2005, I worked as a Network Administrator & Computer Technician for a Bicycle Manufacturing company - I designed an effective and adequately planned a network structure for network cable installation - Ensured that their Local Area Network, Internet connection and systems are in running condition - Rendered technical support for both hardware and software concerns - Provided over-the-phone troubleshooting procedures to company's employees My Skills are: SOFTWARE • Windows Operating System (all versions) – from installation, modification and customization depending on the network configuration • Microsoft Office • Internet Applications (FTP application, Instant Messenger, Email, etc) • HTML – average knowledge, understands HTML codes • Adobe Photoshop (all versions) – skilled in enhancing photographs and in adding minor effects, cropping, scaling, etc • Adobe Dream Weaver (all versions) – knowledgeable in uploading to the website e.g. [login to view URL] – I have managed my own domain, set up and published the website using the control panel provided by the web hosting company HARDWARE: • DSL and ADSL router setup/installation • Wireless router setup/installation • Local Area Network (LAN) setup/installation • Troubleshooting • Repairs • Assembly • Upgrade • Maintenance • Installation I have also finished a 4-year Accountacy course from the University of Perpetual Help Rizal - Philippines