## BIO
**Current Job Profile**
**EffiQ e-Services Pvt. Ltd. (India) Feb 2005 till date**
(Team Leader / Project Manager)
EffiQ e-Services Pvt. Ltd, a sister concern of Qed Loyalty Management Pvt. Ltd. provides E-Services to companies in US, UK and India.
**Services provided by EffiQ e-Services**
? Develop Software projects (CRM) for most of their clients.
? Outbound Presales Business Development support for a leading Indian IT companies covering the territories of USA, UK , Middle East, Australia, Singapore and the Nordic Region.
? OCR Output Editing of more than 4 Million words per month
? Document Translation Services for both Technical & Non Technical Documents
? XML Tagging of more than 2 Million characters per month
**Job Profile**
? Currently deploying a project developed for the Hospitality Industry built on .Net and Oracle 9i.
? Recruited a team of 40 and trained them on an XML project from Microsoft to build the new Search Engine for [login to view URL].
? Build in house software for various projects handled by Effiq e-Services.
? Manage the IT infrastructure for Effiq e-Services and QED Loyalty Management.
**Previous Work Experience (4 years)**
**Bitstream Computer Systems (Dubai) Jan 2004 till Jan 2005**
(IT Consultant – Planning and implementation of IT Solutions)
Bitstream Computer Systems is an IT company offering software and networking solutions to large companies like Dubai Duty Free, Emaar Properties, Maersk Sealand, UPS Supply Chain and over 600 other clients.
**Job Profile**
? Meet clients and discuss about the IT solutions needed in the company
? Planning and implementation of huge software and networking projects
**QED Loyalty Management Pvt. Ltd. (India) Jan 2001 – Jan 2004**
(Software Developer & Network Administrator)
QED Loyalty Management is a Customer Relationship Management company building business applications for various other companies like EpicentreIndia, Medinova, Effiq eServices, Institute of Management Development and Research (IMDR), Grindwell Norton, Zensar Technologies, etc.
**Job Profile**
? Meet clients and discuss the workflow
? Build dataflow diagrams and flowcharts
? Design and build the database
? Build the application
Additional Responsibilities
? Setup and maintain the network for QED Loyalty Management and Effiq eServices
? Maintain various security restrictions across the network
? Fix breakdowns and other failures
**Achievements**
? Automated the full BPO division of QED Loyalty Management cutting the process time by over 90%.
? Got employee of the month (Oct 2002) award for successfully creating and implementing a CRM application for Medinova Diagnostics.
? Was promoted as Team Leader for QED loyalty Management Pvt. Ltd. and was made to manage a team for software development.
? Got employee of the month (Dec 2003) award for successfully creating and implementing an online communications and hotel reservations tool for EpicentreIndia.
**Major clients handled**
**Client: EpicentreIndia Jul 2003 – Jan 2004
** <a href= "http://www.epicentreindia.com">http://www.epicentreindia.com</a>
**Project:** Online Hotel Reservation System
**Description**
EpicentreIndia currently is in the process of developing and implementing new suits of products to provide e-business connectivity to Agents, Hotels & Resorts all over India. Agents and Hotels / Resorts throughout the country which are connected to a central database interact with each other and agents can also plan tours and do real time bookings with over 400 hotels all over the country. CMesco has voice chat, text chat, whiteboard, file sharing and screen sharing. The application was developed using Java Swing as the front end and SQL Server and XML databases as the backend. Agents and hotels log into the system and can interact with anyone registered with the system. A similar system was later developed using ASP and SQL Server 2000
**Development Environment:** Linux 7.2, JDK 3.1, SQL Server 2000, Win CVS, Windows 2000, Visual InterDev, Active Server Pages (ASP), JAVASCRIPT, HTML, SQL Server 2000
**Client: Grindwell Norton Jun 2003 – Sep 2003**
**Project:** Customer Relationship and report generation
**Description**
Grindwell Norton manufactures grinding gears for various other industries. This application helps in managing a customer contact matrix and also helps in designing and planning various campaigns for Grindwell Norton. With intelligent report generation this application helps in planning the budget and predicting sales for the campaign and also tracks sales records and calculates profit or loss during the campaign.
**Development Environment:** Windows 2000, Visual InterDev, ASP, JAVASCRIPT, HTML, DHTML, SQL Server 2000
**Client: Zensar Technologies Jun 2001 – Aug 2001**
## Area of Expertise
**Languages
**.Net(ASP, VB, C#), JAVA, JavaScript, Visual Basic 6.0, ASP, C, C++, XML, HTML, DHTML, COBOL, Pascal
**RDBMS
**SQL Server 2000, Oracle 9i, My SQL
**Release Management Tools
**Install Builder 8.1, Install Anywhere 3.5, 4.0, ANT build tool
Done over 60 projects in various verticals
