Kaushal S.

• Perform all export Customer Care / Documentation and import duties for Region Oceania. • Support achievement of regional customer care strategies, business plans and performance targets (KPIs) • Responsible for all export documentation activities as per global process & customs requirement. Booking creation, Update Receiving, B/L creation, US Customs advance manifest lodgment, Currency setup, Port Pair Closure, Departure reports, Customs Manifest reporting, Port Authority lodgment, action Manifest Correctors as required. • B/L releasing in accordance with credit terms and B/L Terms (Negotiable or Waybill) • Monitor freight collections and chase for outstanding, update system, Freight Refunds as required • Update system with the convan details and manifest Empty Equipments by ops report. • Liaise with Terminal, Port Operations & customs for smooth process of shipments. • Liaising with Customers on daily basis. Import Preparation: (as a backup) • Collect & verify freight, release customer documentation • Check charges on Import manifest • Send Import cargo details for Key accounts (BMW, Ford, Komatsu, CNH, Paccar) IT Business Representative • Provide onsite support to the regional service management team, the global service desk and supporting vendors and contractors. • Hands & Eyes Support to local staff in the office and at terminal o Setup desktop hardware, peripherals & Telephones o Send & Receive Hardware to / from head office o Onsite trouble shooting under guidance over the phone from IS&T team o Site Contact for IT related suppliers for external technicians. • Set up and fix projectors and networking in boardrooms under guidance of service management team. • Help in relocation of office and shifting of desks in office and connecting lines on the switches. Accounts receivable: (as a backup) • Prepare the Invoice from CODA and SAGA and receipt freight charges for BMW into CODA. • Receipt all payments as per the Daily Bank Statement into CODA • Arrange Credit Note / Refund for any over payment or manifest correction. • Approve and forward invoices by Port or any suppliers in Contempus.