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$8 USD / hora
Bandera de PHILIPPINES
general santos city, philippines
$8 USD / hora
Aquí son las 1:19 p. m.
Se unió el noviembre 23, 2013
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Michelle C.

@michellecanada

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$8 USD / hora
Bandera de PHILIPPINES
general santos city, philippines
$8 USD / hora
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Customer Service & Office Professional

My background in Customer Service and Support would enable me to be a valuable contribution to your company. I have worked for Hewlett Packard as a Customer Engagement Management Advisor II and as a Production Team Leader for West Contact Services. I am also certain that my proficiency in MS Word, Excel and PowerPoint would greatly contribute to increased productivity and excellent client relations on many levels. I have approximately (13) years of experience with Inbound/Outbound Customer Service, Support as well as Administrative and Clerical skills. I have a wide range of skills and abilities that provided me with excellent people and communication skills necessary to succeed in this fast paced and exciting industry. I am an efficient team player as well who can be depended on to roll up her sleeves when the going gets rough. I bring to the table exceptional organizational, time management and problem solving skills and a proven capacity for meeting company objectives and demands with a high degree of tenacity. I feel confident that I have what it takes to hit the ground running and strengthen your organization.

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Portafolio

964680
964680

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Experiencia

Program Manager

SixEleven Global Services
jun 2012 - nov 2013 (1 año, 5 meses)
- Responsible for execution and completion of the project aims within a fixed tenure. - Fixing ambitious yet realistic goals that are in lines with company objectives and goals. - Assures in meeting the needs of the client with optimum utilization of cost, money, time, and other resources. - Sticks to the allotted budget and make the project successful. - Required to recruit man power that would be instrumental in completing the project. - Motivating team for producing better performances and results

Customer Engagement Management Advisor II

Hewlett-Packard
mar 2010 - jun 2011 (1 año, 3 meses)
- Manages high focus accounts in Australia - Victorian Government and Health Sector in South Australia. - In charge of processing all the orders of each account, observe status, providing ETA and reports required by the client. - Coordinates with supply chain, logistics and other internal stakeholders to fulfill each order within the SLA. - Maintains exceptional customer engagement. - Attends Web Based Trainings to enhance both my IT and leadership skills. - Appointed as Events Organizer to facilitate

Production Team Leader

WEST Contact Services Inc.
jul 2006 - feb 2010 (3 años, 7 meses)
- Setting a leadership role of a Production Team and setting direction towards client’s expectations and to ensure that goals are met. - Acts urgently and flexible to be able to respond to pressing concerns on the floor. - In charge of maintaining all the KPIs within range with good monitoring habits. - Performs evaluation not just to complete the set of weekly reports, nor just for agents to have quality averages but to identify coaching opportunities for them to develop and improve better. - Taking c

Educación

AB Mass Communication

Pamantasan ng New Era, Philippines 1998 - 2002
(4 años)

High School Graduate

Ramon Magsaysay Technological University, Philippines 1993 - 1997
(4 años)

Elementary Graduate

Philippines 1987 - 1993
(6 años)

Calificaciones

SK Kagawad Certification

Sangguniang Barangay
2002
Acknowledges the public service to the youth.

Publicaciones

Customer Service Guide

Michelle Canada
I prepared some customerservice materials to help/guide customer service representative that I will be working with.

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Verificaciones

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