Miguel G.

Over the last 15 years, working at a prestigious bank, I have gained solid experience in the area of ​​customer service, working in various roles where I have demonstrated my ability to meet customer needs and ensure their satisfaction. Some of my most notable achievements and responsibilities include: • Personalized customer service: I have stood out for offering personalized and friendly service, answering queries, and solving customer problems efficiently and effectively. • Complaints and claims management: I have developed skills in handling difficult situations, resolving complaints and claims professionally and courteously, and turning negative situations into positive customer experiences. • Effective Communication: I possess excellent verbal and written communication skills, allowing me to interact with clients clearly and concisely, both in person and through digital media. • Teamwork: I have collaborated closely with other team members to ensure high-quality customer service and a consistent experience for all customers. • Adaptability and flexibility: I have easily adapted to different work environments and have been able to adjust to changes in customer service procedures and policies. I am committed to providing exceptional customer service and am excited to apply my Freelancer skills and experience to help clients achieve their goals and improve their online experience.