Maureen O.

Are the customers’ complaints getting out of hand? The absence of an experienced customer support specialist will either decrease your customer base or ruin your brand. An effective business requires telephone, live chat, and email support, and having the wrong person handle these functions can be disastrous. Should you be considering how to provide excellent customer service to your customers, then look no further, as I would be a great candidate for this position, and you will no longer be concerned about how to handle irate customers. The irate customers are out of control, and you mustn't lose them. I have the perfect solution to your problem. Do not worry. Your customers are special, and that’s why you need someone like me who knows how best to support your special customers. You need a Customer support specialist who is all about making sure that your customers receive quality customer support services. I have over 3 years of experience as a terrific customer support specialist, supporting amazing customers and increasing the rate of customer loyalty for my clients through my swift troubleshooting and problem-resolving techniques. As a member of your team, I am able to provide the following services: Responding to customer inquiries by phone, email, or chat in a timely and courteous manner. Resolving issues of product or service-related issues. Providing consumers with up-to-date as well as helpful information. Tackling customers ’ complaints or issues in a timely and accurate manner. Recording customer interactions and keeping accurate records of customer complaints and inquiries. Escalating complex or unresolved customer issues to the appropriate team or manager. Maintaining product knowledge and industry trends to better assist customers. Maintaining a friendly, professional demeanor and providing excellent customer service to contribute to a positive customer service experience. My Duties as A Customer Support Specialist: Effective Phone, Live-chat operator, and Email Support. Troubleshooting. Answering Product Questions. Customer Relationship Management. Tickets Management. Active Listening. Communication Etiquettes. Call Logging/Report. About Me: I am a career-driven customer support specialist who ensures that my clients have satisfied and complete projects with a high rate of improvement. I would be glad to be a part of your team and take that project of yours to the next level. If you would love me to be a part of your team, then send an Upwork message to begin.