Thirty Seven (37) years in Telecommunications and Networking industry.
10 years in Pakistan
27 years in GCC & Middle-East region (Kuwait) at top executive management level
Primary Expertise;
- Project Management
- Technical writing
- Report writing
- Proposal writing
- Public service telecom infrastructure, engineering & operations
- Customer experience (CX) strategies & management
- Customer & technical support service operation
- Digital transformation programs for large corporates and organizations
- C-level engagements & advisory
- Business & technical relationship management with global operators
- SaaS, IaaS, BSS & OSS
- Strategic planning
- KPI management for achievement of strategic objectives and business success
- Telecom regulatory consultation and advisory (Middle-East, Pakistan region)
- Acquisitions & mergers of telecommunication operations
- Business process gap analysis and reengineering
- Consultation & advisory experience with government & public sector organizations
- Contract negotiations & administration
- Service fulfilment & project management
- Service level assurance & performance management
Management Experience
- Have been in top management positions since the last 25 years (of my 37 years of work)
- Head/AGM of Engineering, Public service infrastructure, Network Operations & Customer Support areas for last 20+ years
- Strategic planning
- Inter-carrier business operations & relationship
- Contract negotiations & administration
- Sales & product support
- Product design and pricing management
Operational Experience
- Customer support & Service assurance management
- KPI management
- Project management
- Core & Access network planning
- Internet & Data public network operations & management
- Global network support services operation
- 24x7 Network Operation Center (NOC) operation
- 24x7 engineering services operation
- Global fiber optic cable systems
- Int’l capacities management & operations
- Staff management & control
- Global cable systems operation & management
- Data center design, implementation and operation
- Cloud platform design, implementation and operation
- Telecom services product design
Technology Experience
- Over 36 years professional experience in Telecommunications technologies:
- X.25, TDM, FR/ATM, SDH, Satellite, IP/MPLS, Internet, Optical networking
- Data centers, Public and private cloud, IT platforms and services, SaaS, IaaS
- Extensive technology experience covering core & access networks, Data center setup, operation & maintenance
- Wireless, GPON/FTTH, and xDSL based access networks
- SDN & SD-WAN
Academic
- B.S. Electronics Engineering with ‘Telecommunications’ as major