Raju N.

Roles and Responsibilities of Senior Process Executive: • Processing of US Commercial Insurance primarily into Property & Casualty (P&C)• • Processing on LOB’s like Workers Compensation, General Liability & Auto. • Solving the Insurance product related Queries of customers through Email and chat. • Endorsements including Policy Holder Name/Address Changes, adding/deleting locations, adding/deleting class codes. • Processing of Customer Forms like issuing ID cards (Vehicle Registration Proof’s) on Auto policies. • Creating Evidence of insurance like certificate of liability insurance, evidence of property, summary of insurance and send it to the valid party. • Amending payroll to the workers comp policy and Processing worker’s comp New york state insurance certificate. • Processing Endorsement like Additional insured, Loss payee, Mortgage and Lender loss payee to the spectrum and middle market policies. • Working on escalated emails and provides effective service to the customer. • Giving SIPOC (Supplier, Input, Process, Output , Customer) training to the new hires. • Verifying customer emails and provide accurate and trusted service to them. • Calculate Prohance data of the team members and share among them.