Beth M.

Highly skilled, self-motivated IT professional with a wealth of IT experience in systems administration, database administration, systems integration, systems optimization and a vast understanding of the IT project life cycle. I’m a team-player with excellent communication, interpersonal and a critical thinker with vast analytical skills. I have 7 years of experience working across different platforms, such as Windows, Linux and Solaris. I am committed to finding innovative solutions to a variety of IT problems as well as bridging the gap between technical and business spectrums. I can offer your organization exemplary support with system and database administration, effective project management and increased overall system performance. • Experience in Oracle (11g and 12c), MSSQL, MySQL database administration including database backups and recovery using RMAN, User Managed and Export/Import and maintenance in production, development, and testing environments. • Oracle RAC & ASM Administration in Solaris environnements. • Vast experience in administration of Oracle Cloud-Based Systems including Oracle Service Cloud (Right Now)- configuring the Agent Console, automating business processes using Workspaces, Workflows, Agent Scripting, and Business Rules and building reports, Oracle Marketing Cloud (Eloqua)- with experience in Interface Development, Program Builder, Data Tools, External Calls and CRM Integrations including usability, accessibility testing and validation, Oracle Sales Cloud (Fusion) and Customer Data Management (CDM). • Experience in administration of other systems such as Revenue Management Systems including NRMS, Altea Customer and Flight Management Systems and Oracle ERP -application configuration, user and workflow administration and concurrent processing. • Vast knowledge in integration technologies including Integrated Cloud Services (ICS), Amadeus Webservices, Service Oriented Architecture (SOA), Oracle Data Integrator (ODI) and Database Links. • Experience in managing IT Operations with vast experience ranging from system infrastructure, service delivery including internal customer management and systems enhancement, business analysis, vendor relationship management and strategy planning. • Proven ability to translate business needs into technical requirements that supports the company's strategic objectives, and to successfully manage the needs analysis and requirements definition and implementation phases of IT projects. • Competent skills in system support and administration, OS installation and hardware troubleshooting.