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@pineirojuan
Flag of United States White Salmon, United States
Member since 7 de octubre de 2016
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pineirojuan

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Operations and Product Support professional with over fifteen years of technical and operational experience as operations center supervisor, team lead, relationship manager, assistant operations manager, and as a company representative to international customers. Vast experience assisting company teams and customers in the Caribbean, South America, Africa, Asia, and the Middle East. Proven problem solver with skills acquired through exposure to a variety of military and corporate customer environments. Adept at providing operational and customer support as well as developing new processes through ongoing work, defect resolution, and enhancement solution. Highly articulate with strong writing and communication skills. Core capabilities include: *Customer Service *Project Management *Communications *Remote Operations Management
$17 USD/hr
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Experiencia

Field Service Representative-Unmanned Systems

Jul 2014 - Aug 2016 (2 years)

• Spearheaded the safe operation, testing and troubleshooting of drone systems while providing full motion video data, intelligence/reconnaissance to remote teams and Joint Operations Centers. • Deployed five times to areas in South America, Africa, and the Middle East as direct company representative for product delivery and customer representation. • Headed the delivery of high quality products to customers while maintaining flexibility in highly stressful environments.

Operations Center Officer

Oct 2011 - Jul 2014 (2 years)

• Consulted as first line of troubleshooting for Field Service Representatives in remote areas and coordinated all troubleshooting between the field and SME's within the company. • Led the coordination of over 2,500 operational cases between teams in remote areas and engineers back in the U.S., ensuring 100% customer satisfaction. • Trusted with 24/7 decision-making on courses of action and involvement of senior company executives using personal judgment on operational emergencies in the field.

Common Operating Picture Manager

Jan 2010 - Oct 2011 (1 year)

• Led a two-man team in the creation and implementation of emergency plans to include: Continuity of Operations, Destructive Weather, and Homeland Security issues in the Caribbean. • Spearheaded the development and adherence to Standard Operating Procedures (SOPs), policy letters, and employee training programs that ensured a 100% operational readiness at the center. • Established liaison between federal and state emergency management agencies and nurtured relationships with key players.

Command and Control Operations Center Supervisor/Assistant Operations Manager

Dec 2001 - Jan 2010 (8 years)

• Directed the activities of a Command & Control Operations Center providing management of critical communication links between Joint Forces in support of operations in Iraq. • Established liaison, managed automated information systems, radio communications, data management and distribution of information to various agencies and senior personnel resulting in increased situational awareness and critical response capabilities.

Educación

Business Administration

2005 - 2010 (5 years)

Certificaciones

Full Stack Development (2014)

CareerFoundry

Full Stack Development (HTML/CSS/Ruby on Rails)

FAA Private/Instrument/Multi-Engine License (1999)

FlightSafety International

FAA Fixed Wing Private/Instrument/Multi-engine Ratings

Leadership Course (2006)

U.S. Marine Corps

U.S. Marine Corps Mid-Level Leadership Course

Digital Marketing Certificate (2016)

Google

Digital Marketing course

Certificaciones

  • US English Level 1
    88%

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