Ngozi I.

As a Customer Support Expert, I genuinely strive to make sure that every customer is treated like a ‘King or Queen’ and that they get their money’s worth. I do this by: Always responding promptly to clients' queries. Proactively reaching out to customers to know what their needs are. Listening to their suggestions on how we could better serve them and taking them to our management team. Liaising with the other departments. Recommending newer ways of doing things to our team. Keeping my knowledge of the field up-to-date. I have a growth mindset and thrive on challenges. I am highly motivated and have a track record of providing exceptional service. I'm adaptable, warm, proactive, driven, creative, analytical, detail-oriented, highly organized, empathetic, calm under pressure, compassionate, an excellent communicator, a self-starter and a great team player. I truly enjoy serving and sincerely find fulfilment in the success of others and will surely take that wherever I go.